Custom System Engineer - Windows

Recruiter
Rackspace Hosting
Location
Bromley, UK
Salary
Competitive
Posted
27 Jul 2019
Closes
01 Aug 2019
Ref
1181357948
Contract Type
Permanent
Hours
Full Time
DescriptionThe purpose of the Custom Systems Engineer (CSE) within the EMEA Strategic family is broadly to support the Service Delivery function in and ultimately improve the customer's Fanatical Experience. Strategic's Lead Engineers (LE) and Service Delivery Managers are ultimately responsible for managing our largest clients. We need our LEs to focus on the proactive and consultative elements of the role, and the CSEs enable them to do so by taking on technically complex and varied tasks.In this varied, technical role, you will have the opportunity to utilise technologies across a broad range of cloud platforms - OpenStack, Azure, AWS, Google and VMware - along side dedicated and hybrid platforms.You will be jointly responsible for achieving secure, scalable and performant solutions through a sound knowledge of automation, scaling and application management with their associataed toolsets. The role requires engineers with a solid base of experience in IT and a high level of technical expertise. The CSE function delivers technical and operational capabilities outside of the lead engineer's reach and are looked upon for operational excellence when it comes to creating supportable processes and/or applications for use by with wider support organization(s).Key AccountabilitiesOwning to completion project work as assigned/identified by the CSE Manager.Identify local/systemic procedural weaknesses in our support operations and bring these to the attention of the relevant individuals.Bridge the gap in your peers' areas of expertise where necessary and assist in their education where possible.Preparation, QC and scheduling of changes.Participate in Tech Council meetings, Automation Forums, LE meetings, Support huddles, etc.Incident and Problem/RCA investigation. Technical input into the production of relevant documentation.Simulation of issues or proof of concept deployments in the lab and documenting procedures and outcomes.Ensure any tickets assigned to you or delegated by you are handled appropriately and to the quality expected.Participating in customer calls and meetings in support of Service Delivery teams.Participate in Tech Council meetings, Automation Forums, LE meetings, Support huddles, etc.In concert with the guidance of your manager, accept escalations from the customer and internal support teams for issues pertaining to EMEA Strategic accounts.Skills & Qualifications:RequiredExperience of hosting web applications across a variety of Microsoft productsA good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL, .NETA reliable level of PowerShell skill/experienceExperience of architecting and managing production environments across Physical, Virtualised and Cloud technologiesExperience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering, loadbalanced Web Farms etc.A solid understanding of Enterprise class Networking, Virtualisation and Storage technologiesDesirableIndustry qualifications such as MCSE highly desirable.Experience of Windows and SQL ClusteringUnderstanding of Linux.Experience of hosting web applications across a wide variety of Webserver and Database technologiesScripting skills in Python, PowerShell or other versatile scripting language is desirableDevOps methodologies; demonstrable ability to write and troubleshoot codeAbility to work with software configuration management tools such as Chef, Puppet, Anisible, Salt Stack, JuJu Rudder, BambooWorking knowledge of common web technologies.Understanding for agile software development methodologies and vernacular.Autoscaling knowledge#LI-ER1

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