CRM Test Manager - Software Test Manager - Test Manager

Douglas Jackson
Nottinghamshire, UK
01 Jul 2019
28 Jul 2019
Contract Type
Full Time
Job Ref: DJJM1230

Job Title: CRM Test Manager - Software Test Manager - Test Manager

Job Location: Nottingham

Salary: £45,000 - £50,000 + Bens

Employment type: Permanent

Reporting to the Head of Customer Service Transformation, this role is with an exciting and well established organisation within a high growth and competitive market sector. The post-holder will play a pivotal role in managing and developing the implementation of an upgrade to company CRM system throughout the customer service department as well as the wider business.

Some of the responsibilities will include:
  • Experience in planning, implementing and executing test strategies
  • A minimum of 3 years' experience as a test manager
  • To consistently review process to deliver operational efficiencies and customer excellence
  • Develop and maintain effective working relationships will all internal / external stakeholders
  • To design and implement lean and effective customer journeys focusing on omni channel networks
  • Establishing risk based approaches to testing, where appropriate. Managing the specification, preparation and execution of tests including the development of deliverables to agreed standards (e.g. test scenarios and test scripts) and scheduling all testing activity.

The ideal Test Manager will have prior exceptional test planning, management and analysis skills including development of test policies & strategies. You will be able to demonstrate experience of the full testing life-cycle from business requirements to test execution through various test phases including risk based testing approaches. Experience in evaluation, selection and configuration of testing tools for test management and execution including test automation.

If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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