Area Retail Manager

Grey Seal Recruitment Limited
Luton, UK
01 Jul 2019
26 Jul 2019
Contract Type
Full Time
Our client is looking for an Area Retail Manager. This role is a responsible and important management position being created as a result of our clients expansion. Reporting to the Chief Executive, the role not only offers the right candidate a great opportunity to make a significant contribution to the organisation's finances through maximising the potential of its expanding charity shops and stores programme but will also make an important contribution in supporting those most in need.

Our client is a Christian charity which believes in acting with care, compassion and commitment in our support of people who are homeless or otherwise living on the margins of society. Whilst our clients social enterprise plays a key role in generating income that supports their welfare service, it also plays a significant role in their work with people on the margins of society, supporting people on their journey from the streets with work experience and volunteering opportunities that build confidence and enhance opportunities for progression.

Please note your application will be forwarded directly to our client for shortlisting


Our client is a highly regarded charity based in Luton and Bedfordshire which seeks out of Christian conviction, to help the most disadvantaged in the local community. Particularly, it is concerned with providing a practical, empowering and caring service to homeless people particularly those who are temporary or entrenched rough sleepers, and those who are marginalised and socially excluded, or have simply fallen into poverty

As the Area Retail Manager

You will:
  • Provide inspirational Leadership
  • Drive your team's performance
  • Exercise excellent financial management •
  • Maintain and increase standards of customer service
  • Foster a culture of care, compassion and commitment towards our staff, volunteers. Clients and customers.
  • Develop others
  • Meet and exceed targets set, both financial and performance led
  • Oversee all aspects of NOAH Enterprise's retail activities, their management, development and growth.
  • Provide a source of net income sufficient to contribute significantly to the funding of the organisation's welfare services.


•Manage team of shop and furniture store managers.

•Work with colleagues to ensure that our social enterprise not only delivers financially but also supports the development of our clients and people.

•Maximise sales and profitability throughout shops in your area.

•Provide a stimulating, supportive and safe working environment that embodies our core values.

•Develop and maintain a culture that is focused on our people and customer service through the training and development of staff and volunteers.

•Ensure all cash handling and banking procedures comply with policy.

•Ensure all goods sold are complaint with trading standards.

•Encourage shops and stores to actively promote the work of NOAH Enterprise by displaying literature and by being up to date with relevant information.

•Encourage all structured opportunities such as gift aid and shop-based promotions.

•Prepare budgets, forecasts and take responsibility for the financial stewardship of all retail activities. Report monthly on actual financial performance against budget.

•Draft business plans in respect of retail.

•Table business plans for proposed new retail outlets.

•Provide reports monthly and by exception to the Chief Executive, which describe comprehensively the status of NOAH's retail activities and their development.

•Plan work for your area of operations and set performance targets.

•Ensure that shop windows and internal displays are regularly changed with both donated and bought in stock.

•Ensure that bought-in goods are priced coded and displayed in an appropriate fashion, and all back-room stock is stored in an organised and safe manner.

•Take an active part in all stock takes to ensure they are carried out in line with instructions.

•Identify business objectives for improvement in operations and evaluate implications of new opportunities within your area.

•Keep accurate records relating to line management and 1-1's together with all other appropriate staff information.

•Ensure excellent customer service throughout.

•Disseminate information and business objectives to the team, and feed upwards any information from staff to Head Office.

•Ensure excellent communication with both internal and external customers.

•Ensure your managers manage their staff and volunteers in line with expectations and procedures set down by NOAH.

•Oversee and control individual shops and costs, such as the petty cash spend.

•Ensure that all health and safety requirements are met.

Requirements - Area Retail Manager
  • Able to respect and work to the charity's Christian ethos

·You will have a proven track record in retail management and development.
  • Excellent communication skills

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