Senior Helpdesk

Redbox Recruitment
Loughton, UK
08 Jul 2019
26 Jul 2019
Contract Type
Full Time
Senior Helpdesk EPOS - £27 - £31K

Do you have experience supporting EPOS Systems at 2nd/3rd line level? Are you looking for a senior service desk role within a highly successful retail technology solutions business?

Working in a team of 10 you will be responsible for delivering 2nd/3rd line remote and on-site support to a range of high-end retail customers across the UK - predominantly in London.

This rapidly expanding business offers, quirky modern offices, chill out zone, café, free coffee, parking together with an excellent salary of up to £31K based in Loughton.

Responsibilities of the Senior Helpdesk:
  • The delivery and support of remote and on-site support to a range of different customers in the Retail industry ranging in various vertical markets such as apparel, jewellery, footwear plus many more
  • Provide 2nd/3rd line support to all retail equipment such as receipt printers, touch screens, all in one units, stock take scanners, credit card devices.
  • Supporting Microsoft Systems
  • provide clear and concise documentation and record information in the service desk system
  • Take ownership of your tasks and see them through to completion
  • Focus on customer & systems security with clear plans to manage incidents and disaster recovery
  • Develop test plans for IT & Software

Skills & Characteristics of the Senior Helpdesk:
  • Experience with POS hardware i.e. receipt printers, touch screens, all in one units, stock take scanners, credit card devices.
  • Exposure to a helpdesk working environment
  • Microsoft operating systems, including Windows Server 2008 & 2012 and Windows 7, 8 & 10.
  • Ability to provide support to those using Microsoft Office applications.
  • IPv4 Networking Technologies - understanding of TCP/IP, Routing, DHCP, DNS and network security (proxy servers, firewalls).
  • Experience of configuring and supporting networked and local (USB) printers.
  • An understanding about networking, implementing a network, cabling, configuring routers, switches etc.
  • Experience in configuring anti-virus solutions, email and web filtering, remote access security, firewalls, intrusion detection, password controls and security management.
  • Ability to support smartphone users

What's in it for you?
  • Salary: up to £31K depending on experience
  • Increase in salary once formal training completed
  • Team incentives
  • Career Progression
  • Hours: Monday to Friday 9.00-5.30pm
  • Some paid out of hours work (rota basis)
  • Free parking
  • Holidays = 28 days
  • Pension
  • Regular team social events
  • Modern office/Chill out Zone/Cafe
  • Free tea & coffee

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