Helpdesk Team Leader £25k Lincoln

Xpertise Recruitment Ltd
Lincoln, UK
08 Jul 2019
23 Jul 2019
Contract Type
Full Time
Helpdesk Team Leader| Circa £25k | Permanent

As specialists in the IT Recruitment industry, Xpertise are recruiting for a Helpdesk Team Leader for a growing IT Service Provider. As a Helpdesk Team Leader, you will play a core role in managing, coaching and growing a team of Engineers. This is an exciting opportunity to become part of a growing business that believe in investing in their employees and offer excellent training and development.

  • To ensure outstanding customer support and service standards at all times through provision of a telephone, email, and face-to-face IT help desk.
  • To maximize immediate resolution of service incidents.
  • To deliver, service, and install desktop computers, printers, and audio-visual equipment.
  • To supervise, oversee, operate, and improve administrative processes around consumables, stock control, budgets, and purchasing.
  • To ensure overall service management and service delivery for the entire IT Services Unit, including those teams not under direct line management supervision.
  • To directly line manage the IT Desktop Support Technicians in the IT Service Delivery Team.

Technical/Person Skills:
  • Knowledge of: Office 365, Exchange 2013, Windows 10, Active Directory, Mac OS and Apple iOS advantageous
  • ITIL V3/V4 certification or ITIL Framework experience advantageous
  • Experience of leading/mentoring a team
  • Degree or equivalent in Computing or Technology is advantageous

If you would like to apply, please see below. Alternatively, if you require further information please contact Stacey.

Xpertise are acting as an Employment Agency and Business.

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