French Speaking Customer Account Manager

Recruiter
Parkside
Location
Frimley, UK
Salary
Competitive
Posted
21 Jul 2019
Closes
05 Aug 2019
Ref
1197969864
Sector
Retail
Contract Type
Permanent
Hours
Full Time
This is a fantastic opportunity to work for a forward thinking international organisation that offers excellent career development and great company benefits.

As a Customer Account manager you will be responsible for providing a professional service to trade and internal French customers and be responsible for order management with retail customers whilst ensuring that customer and company case-fill targets are met.

This is a French speaking temporary position for 12 months with an immediate start so all candidates must be available immediately and fluent in French.

Responsibilities

Customer Service Management

* Accountable for all aspects of service for a portfolio of defined customers.

* To attend and present at customer meetings with trade customers as required

* To provide outstanding service to all customers

* Work closely with different departments to ensure a smooth service is delivered

Case Fill

* To leverage communication and influencing skills in relation to order management to maximise the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets

* Work towards customer KPIs.

Product Portfolio Management

* To professionally manage stock allocations with local Sales and Supply Chain Team's expectations in low or out of stock situations

* To ensure the effective management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers

Order Management

* To ensure the accurate processing of manual orders

* Manage the stock replenishment of our customers in line with the objectives (stock holding, logistics costs)

Collaboration

* To maximise collaborative ways of working with trade customers through analysis and communicating recommendations to benefit the business

* To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives

Continuous Improvement

* To deliver ongoing effectiveness improvements to the order management activity using lean Tools and Methodologies

Desired Skill Requirements / Experience

* Must be fluent in French

* Should be of graduate calibre

* Ability to work on own initiative and prioritise tasks

* Ability to work under pressure and excellent attention to detail

* Good team player and must show flexibility/adaptability

* A sense of urgency

* Strong numeracy skills

* Mindset to seek continuous improvement

* Intermediate level in Word, Excel and Outlook

* Strong Communication and Influencing Skills

* Ability to establish collaborative and trusting relationships through professional, proactive interactions

* Previous experience in Supply Chain, Logistics or Customer Services (including order management) is a plus.

* SAP knowledge

* Understanding of end-to-end Supply Chain (desirable)

Benefits

* Free shuttle bus too and from the station

* On site gym

* Subsidised canteen

* Subsidised on site shop

* Free weekly fruit

* Regular social events

* Opportunity for career development and internal progression

* Excellent training program

* Excellent work culture

If you are available immediately and fluent in French then I would love to hear from you! Please apply today...

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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