French Speaking Customer Account Manager

Frimley, UK
21 Jul 2019
05 Aug 2019
Contract Type
Full Time
This is a fantastic opportunity to work for a forward thinking international organisation that offers excellent career development and great company benefits.

As a Customer Account manager you will be responsible for providing a professional service to trade and internal French customers and be responsible for order management with retail customers whilst ensuring that customer and company case-fill targets are met.

This is a French speaking temporary position for 12 months with an immediate start so all candidates must be available immediately and fluent in French.


Customer Service Management

* Accountable for all aspects of service for a portfolio of defined customers.

* To attend and present at customer meetings with trade customers as required

* To provide outstanding service to all customers

* Work closely with different departments to ensure a smooth service is delivered

Case Fill

* To leverage communication and influencing skills in relation to order management to maximise the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets

* Work towards customer KPIs.

Product Portfolio Management

* To professionally manage stock allocations with local Sales and Supply Chain Team's expectations in low or out of stock situations

* To ensure the effective management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers

Order Management

* To ensure the accurate processing of manual orders

* Manage the stock replenishment of our customers in line with the objectives (stock holding, logistics costs)


* To maximise collaborative ways of working with trade customers through analysis and communicating recommendations to benefit the business

* To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives

Continuous Improvement

* To deliver ongoing effectiveness improvements to the order management activity using lean Tools and Methodologies

Desired Skill Requirements / Experience

* Must be fluent in French

* Should be of graduate calibre

* Ability to work on own initiative and prioritise tasks

* Ability to work under pressure and excellent attention to detail

* Good team player and must show flexibility/adaptability

* A sense of urgency

* Strong numeracy skills

* Mindset to seek continuous improvement

* Intermediate level in Word, Excel and Outlook

* Strong Communication and Influencing Skills

* Ability to establish collaborative and trusting relationships through professional, proactive interactions

* Previous experience in Supply Chain, Logistics or Customer Services (including order management) is a plus.

* SAP knowledge

* Understanding of end-to-end Supply Chain (desirable)


* Free shuttle bus too and from the station

* On site gym

* Subsidised canteen

* Subsidised on site shop

* Free weekly fruit

* Regular social events

* Opportunity for career development and internal progression

* Excellent training program

* Excellent work culture

If you are available immediately and fluent in French then I would love to hear from you! Please apply today...

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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