Customer Account Manager

Parkside Office Professional
24 Jul 2019
31 Jul 2019
Contract Type
Full Time
We are recruiting for a leading Avionics organisation based in Southall, Middlesex for a Customer Account Manager.

You will manage and develop assigned customer accounts. Be the internal focal point and provide interaction between the customer accounts and the company. Provide high quality customer service. Negotiate customer pricing and commercial terms. Review customer sales margins and propose re-pricing where necessary. Provide customers with regular accurate up to date status reports. Provide customers with quotations for repairs, loans/exchanges and the sale of other goods or services offered within the business.

Main Responsibilities

- Manage and develop assigned customer accounts in conjunction with Sales Managers. Collate and present analytical data covering account performance and future potential
- Be the main internal focal point and provide the interaction for the company's customer accounts
- Provide high quality customer service to all customers
- Negotiate customer pricing and commercial terms in line with company guidelines and profit margin expectations in conjunction with Customer Services Team Leader, Head of Operations and Managing Director, as necessary
- Regularly analyse and review sales margins and provide proposed re-pricing solutions if necessary
- Provide customers with pricing and quotations for repairs/loans/exchanges or sale of other goods and services, working closely with other members of the customer services team where necessary
- Working closely with Product Team Leaders, ensure the pricing is competitive for the customer and that it also maximises our potential profit
- Working closely with Purchasing, gain spare parts pricing and delivery information where necessary
- Provide information to customers with regards to capability, TAT and price enquiries
- Liaise with the production areas to achieve targets
- Maintain and improve TAT (turn-around-time), quality and cost effectiveness
- Work as part of a team, act in a professional manner, and convey a positive and constructive approach
- Visit customers for face to face negotiation and business discussions as required with Sales Managers or Customer Services Team Leader

Formal Qualifications

Educated to degree level standard or equivalent


- PC literate - Microsoft word, excel, databases
- Good command of spoken and written English at all levels
- Strong commercial and negotiation skills
- Excellent interpersonal, organisational and administration
Quantum Software experience - desirable


- Previous key account management, customer service experience and commercial, pricing and quoting experience
- Ability to deal with high level volume of pricing and quoting requirements


- Good time management
- Flexible approach to work
- Ability to communicate at all levels, both externally and internally
- Numerical aptitude
- Logical/Methodical
- Team player
- Self-motivated
- Results orientated
- Professional
- Handles pressure well
- Takes ownership
- Process and results driven
- Reliable
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

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