Senior Technical Support Engineer

Abingdon, UK
31 Jul 2019
11 Aug 2019
Contract Type
Full Time
About claireLOGIC

We're on the lookout for more likeminded people to join our thriving team in Abingdon, so if you're looking to be part of an expert team of IT specialists, read on. We don't just work hard, we play hard too. You can often find us honing our hand-eye co-ordination in our breakout office space with pool and air hockey tables.

We understand that communication, both internally and with our clients, is paramount to the smooth running of all relationships. These relationships start within our four walls, where we are one team, together.

Investments have been made to allow an annual training budget, which ensures we're able to provide the tools to help you learn and develop, both personally and professionally, within a fun, understanding, but very driven environment.

*We have feedback scores, so we're not just making it up!

Senior Technical Support Engineer

We have a great opportunity for a Senior Technical Support Engineer to join us!

We're looking for a talented and enthusiastic individual to join our growing team providing 3rd line support to our wide range of clients via email, telephone, remote desktop and on-site. It's a varied role with exciting opportunities to visit clients and enjoy different working environment.

This is a role for a self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

You will play an important part in supporting our clients. As well as break-fix work you can also get involved in project work and get experience of a wide range of technology - so you should be open minded.

It's important that you're able to think on your feet and provide great customer service and be a re-assuring presence to our clients. A can-do attitude is absolutely essential.

This is a great opportunity to learn and get experience of a wide range of technologies. You will have the opportunity to grow with claireLOGIC - we actively encourage our team to train and extend their knowledge base. There are additional benefits available to you once you succeed.

Essential technical experience:
  • Desktop hardware and software
  • Microsoft Active Directory
  • Microsoft Windows Server 2008-2016
  • Microsoft Office 365
  • Microsoft Exchange 2007-2013
  • Basic networking skills
  • Basic VOIP knowledge
  • Basic wireless knowledge
  • Virtualisation (VMWare / Microsoft Hyper-V)

Desirable technical experience:
  • Experience of SAN systems
  • 3CX Phone system
  • Cisco switching/firewalls
  • WatchGuard firewalls
  • Cisco Unified Communications Manager (CallManager)

If you want to work with us, where it's not just IT that we support, where you're rewarded for your diligence and can make a real difference every step of the way, then we'd love to hear from you!

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