Software Support Assistant

Location
London
Salary
Up to £25000 per annum
Posted
03 Jul 2019
Closes
22 Jul 2019
Ref
00096646
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
An enthusiastic Software Support Assistant is needed to join a rapidly growing specialist Fire Risk Assessment Team, based in Wood Green, North London. They are currently rolling out a bespoke web-based, fully integrated 'Actions Management' system for the Fire Risk Assessment industry. The successful candidate will be working within a rewarding sector and enjoy a diverse, varied and challenging position. Expect a welcoming environment where you will get exposure to a broad range of strategic issues, and work with a high performing team.

Reporting to the Software Systems Manager, the Support Assistant will handle customer support requests via phone, e-mail, voicemail and text from their four main clients. On a day-to-day basis, you would be expected to solve basic issues, supporting surveyors and clients and assisting the software support manager. You will also be expected to turn your hand to a number of other administrative tasks, depending on what is needed and who requires help.

Great customer repartee and excellent communication skills, as well as a willingness to learn, with an adaptable skillset and a basic understanding of problem-solving. As software development continues apace, an eye for detail in testing and data quality assurance are equally necessary. Advance excel is essential.

- A clear thinker and strong communicator.
- Self-motivated and meticulous in your approach.
- Excellent in written and spoken English.
- Able to cover software support help desk.

They offer competitive rates of pay along with:
- Excellent working conditions.
- In-house training and continuing professional development.
- Negotiated benefits.
- A lively and supportive team working with you.

The role would suit an ambitious IT-leaning graduate who is keen to learn everything about the workings of a young and dynamic company. A University degree is not a requirement.

Please send your CV.

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