Customer Service Clerk

Location
King's Lynn
Salary
£17500 - £20000 per annum
Posted
02 Jul 2019
Closes
30 Jul 2019
Ref
00096499
Contact
Recruitment Genius Ltd
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This role will be telephone based dealing with mostly incoming telephone enquiries. Your duties will involve offering their customers a complete customer care package. This will cover a wide range of subjects in connection with their customers' insurance with the emphasis on helping customers with their policy enquiries.

Starting Salary: £17,500 - £20,000 depending on experience

Potential Earnings: Up to £24,500

Bonus Payments: Up to £250 per month subject to performance

Location:

East Winch - PE32

Requirements:

They are looking for people who enjoy interacting with a variety of different people, and are comfortable doing so over the phone. You'll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering their customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with their customers' insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests and also dealing with any general enquiries they may have. Successful candidates will receive full training on their range of products, how best to meet their customers' requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Normal Working Hours:

Monday to Friday 9am to 5:30pm all year round

Saturdays 9am to 1pm or 9am to 4pm

Saturdays are worked on a monthly rota where you might work every other Saturday or fewer.

Career Opportunities:

This is a rapidly growing business providing plenty of career opportunities for the right candidate.

If you're hungry for progression and would like to move into management this could be just the place for you.

Staff Benefits:

- 38 days holiday (including Bank Holidays)
- A transparent monthly bonus system
- Full and extensive training provided
- Excellent promotion prospects
- Fantastic social events
- Excellent facilities
- Free parking
- Subsidised canteen
- Numerous competitions, daily, weekly and monthly
- Smart dress code
- Be part of a successful team and help drive the company forward.

Apply now and begin your new career with this business.