Infrastructure Manager - Top 3 Cloud & Hosting Brands

Location
Glasgow
Salary
Competitive Salary + Excellent Benefits + Personal Development
Posted
01 Jul 2019
Closes
29 Jul 2019
Ref
12782
Function
IT
Contract Type
Permanent
Hours
Full Time

Infrastructure Manager - Top 3 Cloud & Hosting Brands
Glasgow
Competitive Salary + Excellent Company Benefits Package + Personal Development

Ready to join one of the leading UK providers of cloud computing and managed hosting?


We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, we employ over 400 talented staff in offices and datacentres across the UK. Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector. 

Our employees help enable any size of business and organisation to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support. 

The Infrastructure Manager Role Description:

The role of the Infrastructure Manager will be to lead and manage the Infrastructure Run team ensuring high quality service delivery. The team will consist of between 7 and 15 FTEs. 

You will have responsibility for infrastructure services within the Engineering Management Team. 

Whilst this is primarily a management role, a technical background and experience of some of the relevant infrastructure required.

Infrastructure Manager Key Duties and Responsibilities:

+ Lead and manage your team ensuring high quality service delivery
+ Own the infrastructure service for the business
+ Work closely with the Project Management team to manage the overall project schedule, prioritization and dependencies
+ Oversee the ongoing mentoring and development of team members
+ Support and assist other managers/teams as part of the Engineering Management Team
+ Work closely with the Support area, and the Support Management team to address service issues and proactive service enhancements
+ Ensure performance management process is followed in agreed timeline for all team members.
+ Carry out regular 1-2-1s with all direct reports
+ Proactive ownership of technology platforms supported by your team
+ Preparation and management of an annual infrastructure refresh plan for the areas supported by your team
+ Manage and monitor your team workload ensuring work is correctly prioritised and delivered according to agreed timescales
+ Work closely with the Solution Architects and Technical Account Manager to ensure solutions are supportable and fit for purpose
+ Participate in the development of and/or review of standards, documentation and methods of working
+ Build and maintain relationships with key suppliers and customers

Infrastructure Manager Required Knowledge, Skills and Experience:

+ Strong communication skills
+ Experience of building and managing technical teams
+ Experience of managing cross site teams
+ Experience working in ITIL framework for service delivery
+ Excellent operational delivery skills with a proven record of delivering plans and projects within timescale and budget
+ Experience of implementing process improvements
+ Supplier management experience
+ High level technical experience of some of the following platforms
- Microsoft Windows, Exchange, Office 365
- VMware
- Linux
- Enterprise Storage – Dell EMC, NetApp
- Intel Hardware
- Backup technologies

What do we offer in return?

+ We’ll shout you to lunch once a month 
+ ½ Day off on your Birthday 
+ Breakfast on us every day, including a hot roll on Fridays 
+ Long service benefits 
+ Snacks, drinks and fruit all day, everyday 
+ Share save and childcare voucher schemes 
+ Supported training
+ Holiday Trading Scheme

Training & Development:

As you can gather, we have a relaxed and friendly working environment where you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification and our Management and Leadership Development Programme. 

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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