Financial Services Administrator

Clever HR
Canterbury, UK
02 Jul 2019
24 Jul 2019
Contract Type
Full Time

This role requires an experienced, enthusiastic and focused Administrator to carry out administrative tasks, which assist in the efficient and successful running of a Chartered Independent Financial Adviser's Practice.


·Processing applications on behalf of clients once the advisory team have completed the applications. Ensuring the applications are correct

·Submitting applications to providers (usually electronically via platforms) a

·Ensuring they are followed through to completion

·Handling client enquiries

·Pre and post Meeting telephone contact with clients

·Preparation of meeting room and greeting clients who visit, including hospitality duties

·Collect, open and dealing with standard correspondence

·Assisting with preparing Business Files, Client Files and Suitability Letter Reports

·Dealing with post, scanning, photocopying, filing and emails

·Taking telephone enquiries and making appointments for advisers

·Receiving visitors

·Set up new contracts & process applications in line with FCA regulations

·Prepare and send letters of authority and obtaining policy information for research

·Input and update client data and manage daily activities on Enable (internal CRM system)

·Prepare business packs for Advisors

·Upload and submit compliance documentation

·Mail Merges eg ISA allowance letters / transfer letters to clients joining the company

·Other general admin duties as and when required


·Completing Annual Client Reviews, including updating client valuations, inputting risk questionnaires, generating the reports and binding them for presentation, and diarising annual reviews and booking the appointments.

About you

·Candidates with experience of working in an IFA are preferred, particularly those familiar with platforms and back office software,

·Will consider applicants with good administrative experience from other industries who are willing to learn/study.

·Good communication and bright disposition are essential for this role.

·The ability to think laterally and anticipate responses should come naturally, as well being able to work well without supervision.

·Experience of supporting multiple Financial Advisors

·Excellent attention to detail, accuracy and organisational skills (methodical)

·Good excel skills

·Competent typist, who can provide accurate and well-presented correspondence to clients and can achieve good levels of turnaround times.

·Promoting a professional tone on all client telephone calls and efficient in processing applications on behalf of clients.

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