Relationship Support Manager - Peer to Peer Lender

Chamberlain Career management
Manchester, UK
27 Jun 2019
23 Jul 2019
Contract Type
Full Time
The Company

Our client is a highly successful and rapidly growing Peer to Peer lender with nationwide coverage who finances SME's and property investors & developers to help them grow.

The Opportunity

As a Relationship Support Manager, you will join a professional, motivated and committed team in supporting our UK-wide network of Relationship Directors, in the efficient completion of loan drawdowns.

Instrumental in the loan drawdown process, you will act as the key point of contact to all professional parties involved in the process including brokers, valuers, solicitors, borrowers etc. You will at the same time be responsible for keeping all internal parties, including Relationship Directors, fully appraised of progress for each loan.

Key Responsibilities

·Instruct and regularly liaise with valuers, solicitors and other professionals.

·Liaise with brokers and borrowers and keep them fully updated on progress during the loan drawdown.

·Manage and deal with loan drawdown queries in an efficient manner.

·Raise any areas of concern in a timely manner to allow remedial action to betaken.

·Input accurate and up to date information on the Customer Relationship Management system.

·Following submission of each credit report, liaise and work closely with the Credit team.

·Act as conduit between the Relationship Director and other departments within the Company.

·Field calls when the Relationship Directors are unavailable.

·Prepare drawdown and completion statements and liaise with Finance prior to deal drawdown.

·Ensure the security documents related to each loan drawdown are signed and filed post completion.

·Compose all post sale paperwork and send post completion welcome e-mails

·Proactively chase outstanding deals with borrower /broker.

·Undertake adhoc project work and initiatives as directed.

·Adhere to all Company policies and procedures.

·Be a role model by doing things wholeheartedly, communicating with passion and enthusiasm.

Skills & Knowledge

·Outstanding interpersonal and communication skills

·Knowledge of the loan drawdown process

·Relationship building acumen

·Well organised with the ability to multi-task

·Flexible with a can-do attitude

·Ability to work to tight deadlines

·Excellent written skills with a keen eye for detail

·Industry knowledge

·Proactive and highly self-motivated

·Proven track record of taking ownership and effectively managing projects

·Computer literate

·Experience of working within a FCA (or similar) regulated environment

·Confident information gatherer

How You Will Be Rewarded

This is an opportunity to be part of something that is stable, exciting and growing. You will receive a base salary of up to £30k PA plus bonus, healthcare, life cover and pension.

You will be given a great deal of autonomy, a good work / life balance and an opportunity to work in the modern world of peer to peer finance.

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