Graduate Web Content / Fraud Analyst - eCommerce

Location
Watford, Hertfordshire
Salary
£20,020 - £26,832 DOE plus Excellent Benefits
Posted
27 Jun 2019
Closes
25 Jul 2019
Ref
12690
Function
IT
Job Level
Graduate
Contract Type
Permanent
Hours
Full Time

Graduate Web Content / Fraud Analyst - eCommerce
Watford, Hertfordshire
£20,020 - £26,832 DOE plus Excellent Benefits Package


Excellent career-development opportunity for a candidate with great numeracy and analytical skills to join a $100 billion global retailer

The successful candidate will work closely with the buying, operations and marketing teams to ensure smooth work-flow between item setup, maintenance and eventual propagation to the website.

This position will assist also the Loss Prevention Supervisor in reviewing online orders for accuracy and legitimacy to prevent online card fraud using Cybersource Decision Manager Tool. Position will require some weekend and evening scheduling.

Graduate Web Content / Fraud Analyst - eCommerce Tasks and Responsibilities:

+ Ensure all products are loaded in the correct primary category onto the website via the content management system
+ Manage product information inclusive of copy, attributes, images, videos, filters & sort orders on the website
+ Maintain accurate records of fraud prevention investigations including contacts with banks and credit card companies
+ Monitor products going live on the site and ensure content standards are met
+ Maintain Items and categories on the website in line with key events
+ Work closely with the UK call centre on site issues and concerns
+ Audit the site for consistency and accuracy
+ Assist with testing plans for website development projects
+ Verify and Review online orders via Cybersource and other fraud prevention tools to determine legitimacy of orders
+ Regular phone contact with banks, card providers and customers
+ Work closely with the Call Centre regarding customer credit card charges and all other payment queries

About You:

Qualifications
:

+ Graduate in a technical subject preferred but not necessary
+ High degree of numeracy with analytical mind-set

Graduate Web Content / Fraud Analyst - eCommerce Experience/Knowledge Skills:

+ Microsoft Office (Word - Intermediate, Excel – Intermediate/Advance)
+ Working knowledge of Google Analytics and website reporting tools
+ Must be able to prioritise and meet deadlines in a fast paced work environment
+ Must have excellent written and verbal communication skills and the ability to maintain a strong working relationship.
+ Awareness of key competitors and market trends in ecommerce
+ Ability to multi task and manage various stakeholders and various requests

Your Background / Previous Roles May Include:
Web Editor, eCommerce Assistant, Web Merchandiser, Web Content Editor, Cyber Fraud Analyst, Web Customer Support, eCommerce Trading, Intern

Benefits on completion of 90 days probation:

+ Executive membership for staff and 3 others
+ Life Insurance
+ Pension Plan
+ Employee assistance programme
+ Optical benefit after 1 year employment
+ Dental benefit after 2 years employment
+ 20 days annual holidays

Candidates must be able to work freely in the UK without restrictions.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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