Junior Market Research Manager
Junior Market Research Manager - Crowdsourcing Tech Platform for FMCG Brands
London Bridge, SE1
£25,000 + Company Benefits & Perks
Can you get the best out of our communities? We have thousands of people around the world giving their thoughts, ideas and opinions that help our Enterprise clients build better products and services. As a fairly young start-up, we’re looking for someone to who can manage these communities to encourage their participation in the studies we carry out – making sure they respond to questions, following up on responses to dig deeper, and moderating the discussions, images and videos submitted by them.
Who are we?
We offer a service – via our B2B2C mobile first online platform – that facilitates co-creation and audience collaboration for our Enterprise clients. Our clients are largely global brands, such as Nestle & Samsung, and we have a crowd-sourced community who help us with the questions our clients need answers to. We run channels for Enterprise brands globally, so we constantly need to stay on top of our community participation and responses.
Our team is about more than just the day to day; it’s about solving the key problems facing our customers – how do they improve their companies, bring successful products to market or develop insightful brands and campaigns. Our growth so far has been tremendous and we want you to be part of this journey, shaping our strategy for the future. We believe that technology can make a good difference in the world – yes we run a profit making company but we believe that our clients can create better experiences for everyone by working with people rather than in isolation.?
What are we looking for?
You need to love what you do and want to use and share your knowledge / skills in a ‘start from scratch’ digital environment. You’ll be a valuable part of the overall product and community team.
You’ll be immersed in our community research – understanding people’s views, opinions, thoughts and ideas, and thinking about and encouraging community members to expand on their thoughts and develop their ideas. You’ll need good empathy and excellent communication skills. This could be in the form of emails, push notifications and our own systems, so you’ll need outstanding written English with an eye for detail, as well as the ability to read and analyse large amounts of written information.
You’ll also have the analytical ability and organisational skills to create, maintain, and analyse the data that tracks our community activity. You’ll be monitoring the communities and managing this data day-to-day in order to figure out what action you need to take in order to encourage community participation. So you’ll need to pro-active, a keen problem solver and happy to dive in and sort out issues.
You’ll also need a thorough working knowledge, or the ability to self-learn, CRM & office tools like MailChimp, Zendesk, Survey Monkey, Microsoft Excel and Google Sheets, as well as social media platforms like Facebook and Instagram.
Finally, it would be ideal if you had a background in customer panels, market research or CRM.
What are some of the things you’re likely to be working on?
+ Monitoring how our communities are responding to research briefs – are they participating? What are they saying?
+ Reaching out to the community to encourage participation, and following up on their responses, by sending out emails, push notifications or messages on social media platforms
+ Analysing the data and putting together reports on response rates
+ Supporting the wider Community and Product teams with insights from your experience working with our communities
+ Devising strategies for how to scale and automate our CRM processes in collaboration with the Head of Community
+ Working with a delivery team who build and launch multiple briefs to our community on a daily basis – helping to ensure projects are run smoothly, on time and to a high standard of quality
What are we offering?
First and foremost, the opportunity to create your own role from scratch within a new-ish start-up. We’re not naïve enough to think that it will all be rainbows and unicorns but we can promise a competitive salary, employee share scheme and lots of coffee and cake (or cheese and wine if that’s more your thing) as well as working with a genuinely great bunch of people in our offices near London Bridge station, just round the corner from Bermondsey Street. We also operate flexible working, so if you need that day at home then no problem.
Your Background / Previous Roles May Include:
Community Research, Community Engagement, Market Researcher, Research Panel Executive
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.