Infrastructure Project Support/Manager

Hays Specialist Recruitment Limited
Chester, UK
20 Jun 2019
01 Jul 2019
Contract Type
Full Time
Contract 6 to 12 month | Chester Based | Rate competitive

Your new role
  • Ensure key elements of the service are delivered:
  • operating front-of-house activities to excellent standards of customer service, welcoming and engaging any IT service/environment.
  • Ensuring escalations are dealt with, managed and minimised
  • Service monitoring is in place and reported
  • Proactive floor-walking schedule to engage with customers on any immediate needs
  • Ensure all interactions are logged in ServiceNow, followed up with the customer and eventually closed to their satisfaction.
  • This is a new project, liaising with the IT manager to how they can approve processes and adapt new products.
  • Ensure liaison with IT teams to get resolution of issues that can't be solved locally, monitor and track progress for customer within that site.

What you'll need to succeed
  • Project Management experience
  • Training
  • IT Support
  • Passion for continuous improvement and to drive our customer contact processes.
  • A self-starter with high levels of drive, energy and resilience with ability to take the initiative/be proactive
  • Experience in a similar role with a proven track record.
  • Strong communication, influencing and relationship building skill
  • A passion for delivering a world-class customer service with strong customer facing skills

What you'll get in return
You will receive a long term contract working for a fantastic company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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