Infrastructure Project Support/Manager

Recruiter
Hays Specialist Recruitment Limited
Location
Chester, UK
Salary
Competitive
Posted
20 Jun 2019
Closes
01 Jul 2019
Ref
1185703820
Contract Type
Permanent
Hours
Full Time
Contract 6 to 12 month | Chester Based | Rate competitive

Your new role
  • Ensure key elements of the service are delivered:
  • operating front-of-house activities to excellent standards of customer service, welcoming and engaging any IT service/environment.
  • Ensuring escalations are dealt with, managed and minimised
  • Service monitoring is in place and reported
  • Proactive floor-walking schedule to engage with customers on any immediate needs
  • Ensure all interactions are logged in ServiceNow, followed up with the customer and eventually closed to their satisfaction.
  • This is a new project, liaising with the IT manager to how they can approve processes and adapt new products.
  • Ensure liaison with IT teams to get resolution of issues that can't be solved locally, monitor and track progress for customer within that site.

What you'll need to succeed
  • Project Management experience
  • Training
  • IT Support
  • Passion for continuous improvement and to drive our customer contact processes.
  • A self-starter with high levels of drive, energy and resilience with ability to take the initiative/be proactive
  • Experience in a similar role with a proven track record.
  • Strong communication, influencing and relationship building skill
  • A passion for delivering a world-class customer service with strong customer facing skills


What you'll get in return
You will receive a long term contract working for a fantastic company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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