Service Desk Analyst / 1st Line IT Support

Recruiter
Gregory Martin International
Location
Christchurch, UK
Salary
Competitive
Posted
20 Jun 2019
Closes
28 Jun 2019
Ref
1185702948
Contract Type
Permanent
Hours
Full Time
Service Desk Analyst / 1st Line IT Support

Our client has an exciting opportunity for an experienced Service Desk Analyst / 1st Line IT Support executive to join their team. The Service Desk Analyst will be the first point of contact for all IT EMEA business Users. You will take ownership of all incoming IT Incidents and Requests. Record and process Service Desk tickets adhering to ITSM best practices and Escalate and communicate major incidents. This will include Fulfilling Service Requests including PC build, account creation, moves and changes. Provide IT support in accordance with agreed Service Level Agreements (SLA) and Carry out initial fault finding for technical issues and either resolve or escalate as appropriate. Location Christchurch, Dorset with a very competitive salary plus 5% bonus and excellent benefits.

As the Service Desk Analyst / 1st Line IT Support your skills and qualifications will ideally include:
  • ITIL Foundation
  • SDI Analyst qualification is desirable
  • Service Desk experience
  • Technical skills and experience of supporting the following areas at first line level:
  • Windows 7 / 10
  • Microsoft Office 2010/2016
  • Active Directory
  • Mitel 3300 phone system support experience an advantage
  • Understanding of networking concepts and technologies
  • Microsoft, or other relevant vendor certifications an advantage
  • Experience of working within a structured service delivery framework desirable

Keywords: IT, First line, 1st Line, Support, Service desk, ITIL, Microsoft, Windows

Service Desk Analyst / 1st Line IT Support

Location: Christchurch, Dorset

Salary: Very competitive plus 5% bonus and excellent benefits

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