Temporary Technical Helpdesk Customer Service

Recruiter
Berry Recruitment
Location
Cowley, UK
Salary
Competitive
Posted
20 Jun 2019
Closes
01 Jul 2019
Ref
1185702371
Contract Type
Permanent
Hours
Full Time
Berry Recruitment are seeking Temporary Technical Helpdesk Customer Service positions for their client based in Cowley.

Role: Temporary Technical Helpdesk Customer Service

Location: Cowley, Oxfordshire

Hours: 08:00 - 16:30 or 09:00 - 17:30

Salary: £11:00 Per hour

Role Overview:
  • Respond to queries via LIVE CHAT and EMAIL from B2B/users of the client platform (tour and activity business owners who use this technology as their booking and reservations platform)
  • Queries are Tier I level support queries from business owners: examples include, but are not limited to:
  • Setting up a new account, log-in issues, display or website format issues, updating/changing product descriptions, availabilities, and prices; booking or reservations questions, resolving billing or invoice issues
  • Technical troubleshooting is a key part of the role putting the customer experience first whilst also protecting the reputation and integrity of the brand
  • Become a subject matter expert who can provide advice and accurate information to internal/external customers appropriately to match the situation
  • Adherence to processes and policies is key, whilst also understanding the need to think outside of the box to solve a problem.

Key Responsibilities & Candidate Specification:
  • Previous years' experience customer support within a call centre environment, ideally where some degree of technical support was required; email or chat support highly preferred
  • Experience within the banking, insurance and telephony industries would bring in advantage in terms of system navigation and understanding. As would a background in business to business customer care (think eBay, Apple, Paypal, etc.)
  • You'll be expected to have a positive, friendly and can-do attitude towards staff and customers. Whilst also being receptive to changes within the business.
  • Demonstrate initiative and proactivity will be required to succeed within this role and to hit customer care targets.
  • Computer literate with the ability to quickly learn bespoke systems
  • Confident and competent in troubleshooting technical issues
  • Able to think logically whilst also being able to creatively provide solutions to issues
  • Fluent written and spoken English is essential; a second European language would be a distinct advantage
  • Ability to multitask within a fast-paced environment
  • Knowledge/interest in technology

If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you.

If you do not hear back within five working days, unfortunately you have not been successful with your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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