First Line Support

Hays Specialist Recruitment Limited
London, UK
20 Jun 2019
27 Jun 2019
Contract Type
Full Time
£16.36 Per Hour Inside IR35 - London - 1 Month Contract

For this role you will only be allowed to work inside IR35 - either through an umbrella company or on a PAYE scheme.

Your new company

You will be working for a school based in the Central London area, under a large public sector client.

Your new role

My client is a school based in the Central London Area, and are looking for a First Line support who will act as the first point of contact for majority of all IT/ Media related issues for the school. You will be part of the IT service Desk team acting as the face for the client, responsible for a list of duties which is not limited to:

  • Prioritising calls and assigning them to Technicians
  • Liaising with staff/ technicians to schedule visits
  • Escalating support calls and complaints as need be
  • Working with the IT manager to improve service delivery to the school
  • Ad Hoc administration duties
  • Providing a high level of customer service

The client is needing someone who has a good can do attitude, and is looking to get stuck in to a quite busy desk.

What you'll need to succeed

You will ideally have some experience, or have a can do attitude to support the overall Service Desk Team as being the first point of contact.

  • Ideally have knowledge/ experience on working in Schools as a First Line Support
  • Good communication skills
  • The ability to learn on the role and pick things up quickly
  • Good administration skills on Microsoft suite technology such as Word, Excel and PowerPoint

What you'll get in return

You will be able to gain valuable experience getting your foot in the door in the education department working within the IT industry. You will receive training and exposure to being part of the support desk team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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