Customer Insight Manager

Net Worx Limited
Bristol, UK
20 Jun 2019
27 Jun 2019
Contract Type
Full Time
Customer Insight Manager

Portishead (with agile working)

£32,630 - £36,256 per annum

Permanent, 37 hours per week

About the role:

Our client has an exciting opportunity for an experienced Insight Manager to join them.

This is a key role within the Business Insight team, you will be responsible for collecting and collating information from their customers to identify key pointers that impact on their service and affect customer satisfaction. You will work with the team to develop a strong customer voice that will be used to inform key business decisions.

Your work will help them to understand their customer's priorities and use the information to create solutions that will improve the service that they deliver. You will need to be a proactive business partner, working with colleagues across the organisation to identify business need and advise on best practice approaches in designing insight work.

The customer will be at the heart of the decision making process as you work with senior stakeholders to bring about improvements to the business.

About you:

They are looking for an exceptional person who can help them to deliver customer focussed research on a large scale. You will have worked in a similar market insight role with a focus on customer experience so will have a good working knowledge of research and analysis methodologies as well as the ability to deliver customer focus groups and analyse and interpret both qualitative and quantitative data. You will have experience in managing the operational delivery of projects and knowledge of screener, questionnaire and discussion guide development.

You will be educated to degree level, or will hold relevant qualifications and will be able to demonstrate experience of delivering both qualitative and quantitative programmes and using your findings to inform key business improvements.

You will be an excellent communicator with a keen eye for detail and have the ability to engage face to face with their customers as well as promote insight to colleagues.

Above all, you will have a genuine interest in the work that they do and a passion to help them deliver excellent customer service.

About them:

Our client is a community based social housing provider operating in the West of England. They currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver their services.

Their head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.

On top of the standard benefits including 25 days holiday and a generous pension, they also offer a Healthcare Cash Plan, a Rewards portal with access 100's of different discounts and an extra day off to say thanks for being part of the team. And this isn't even all of it!

They believe in equality of opportunity and understand the value of a diverse workforce that is representative of their community. They hold the Investors in People Gold Award which recognises how much they support and value their staff. They're one of only 14% of companies in the South West to achieve this award so they're really proud of it!

If you are interested and ready to bring your AGAME, apply today at the top of this page!

No Agencies please.

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