Team Leader, Collections

Recruiter
Customer Management Resourcing
Location
Morley, UK
Salary
Competitive
Posted
20 Jun 2019
Closes
26 Jun 2019
Ref
1165990383
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job title: Team Leader, Collections

Location: Leeds

Salary: Up to £27,500 + Bonus + Benefits

Contract: Full time, Permanent

Overview:

Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within 'Customer Management'. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.

Our client based in Morley, Leeds are currently recruiting for a Team Leader to join their collectiosn team on a Permanent basis. You will be responsible for managing a team of collections associates, reporting into the Collections Operations Manager. You will also be responsible for the operation and regulatory compliance of your team.

KEY ACCOUNTABILITIES;
  • Leading and motivating your team on a day-to-day basis to do the right thing for customers and the business.
  • Managing the performance of all team members.
  • Developing great relationships with all of the colleagues you will need to work with across our business.
  • Ensuring operational and regulatory compliance requirements (e.g. Ofcom, FCA) are understood and monitored.
  • Keeping your team focused on identifying process, service and cost improvements.
  • You will be accountable for delivering against Service Levels, and other Key Performance Indicators including Debt Distribution targets on a monthly basis.
  • You will be responsible for making decisions around resourcing and work allocation to optimise the performance of your teams and the service to our customers.

SKILLS AND EXPERIENCE

We'll expect you to have at least 3 GCSEs at Grades A to C, including English and Maths.
  • Experience of leading teams in a customer-focused/collections environment
  • Listening and written communication
  • Having empathy with people in difficult situations
  • Working in a lively, fast-paced team set up
  • Having an eye for detail
  • Identifying problems and finding solutions
  • Always having a positive attitude

If you feel your experience matches the above description, please apply for immediate consideration.

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