Supporter Care Officer

Recruiter
Harris Hill
Location
London, UK
Salary
Competitive
Posted
20 Jun 2019
Closes
02 Jul 2019
Ref
1186117709
Sector
Charity
Contract Type
Permanent
Hours
Full Time
I am currently looking for a Supporter Care Officer for an amazing humanitarian charity. You will be working with a strong team aspiring to maximise income and loyalty, through developing supporter relationships, improving supporter experiences and providing excellent standards of service.

Main duties:
Responsible for gift aid and pledge form data entry
Transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team
Process Gift Aid declarations and documentation, batching, filing and banking; works on entering pledges, pledge payments, one-off and recurring donations
Provide excellent levels of customer service by speaking to supporters on the telephone or reading their emails, and resolving their queries
Reconcile bank balances and monthly activity and prepares report and spreadsheets related to campaigns and appeals
Enter information correctly to generate reports, thank you letters and other feedback, and to ensure the permanent records of supporters are accurate
Assist with general volume of processing work and transactions in support of the supporter care team.
Major duties and Responsibilities:

If you have the above skills and experience, please apply online or contact Sekai today!

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