Repairs Advisor

Manchester, UK
20 Jun 2019
02 Jul 2019
Contract Type
Full Time
Do you want to work for a Sunday Times top 100 company? Do you have a hunger to see something through from start to finish? Are you passionate about building and maintaining positive relationships? An expert at organising and delivering information? We have a role for you!

It is an exciting time to join Golden Lane Housing as we continue to build relationships and deliver an excellent service to our internal and external customers. We are looking for a full time Repairs Advisor to work within the repairs team in Manchester.

Golden Lane Housing has its own direct labour in-house work team across much of England and Wales. This role will be an integral part of our central repairs team, assisting our Repairs Support Officer and Repairs Team Leader in helping to support both our direct labour operatives and the office team. You will manage customer repair requests from the first point of call through to completion of the works. This role is about recognising the importance of our service and working with our operatives and suppliers to get the right solution first time. You will determine repair solutions for our customer, process work orders and arrange delivery of supplies to site where required.

You must have experience of using scheduling tools and be able to organise work orders in preparation for the repair request to be completed. It`s fundamental that you have the ability to organise your work in an efficient manner so that it maximises your efforts for our service. You`ll need to be customer focused, adaptable and comfortable communicating and building relationships with all different kinds of people, as well as ensuring that we remain responsive to our tenants` and wider customers` needs.

You will need an enthusiastic attitude, a can do approach and share the same vision, values and aspiration to strive for more, which will complement our existing team. Our customers are at the heart of our service and this role will help us to shape the future of our repairs team by developing the needs of our customers further. This role would also suit someone with a strong administration or customer service background.

Don`t have a background in repairs, charity or Learning Disability? No problem, if you want to learn then we can help! Although the right skills and experience is important to us, so are values. It is essential that you display our 5 values - Positive, Challenging, Caring, Inclusive and Trustworthy.

If you think you have what it takes please apply with your most recent CV and Cover Letter.

We believe that all employees are amazing and we wouldn't be able to achieve what we do without them. Here are just some of the ways we would value and invest in you.

- 24 days` holiday (exclusive of Bank holidays) increasing to 27 days` with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme*
- Amazing Induction from day 1
- Access to award winning training and development
- Service related sick pay when 6-month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions upto 5% on a salary sacrifice basis meaning NI savings*
- Membership of Mencap Pension Plan to include up to 3 times salary death in service life cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness*
- Tax free child care vouchers via salary sacrifice scheme for working parents
- Loans for bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program

*T&C's apply based on contract

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