Property Risk & Compliance Manager

Derby, UK
18 Jun 2019
27 Jun 2019
Contract Type
Full Time
Company Description
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Job Description
  • Assist the Head of Asset Management in verifying that all properties managed by Mitie on behalf of the client are serviced according to legislative requirements, incorporating best practice Key responsibilities
  • Support the development and implementation of a comprehensive suite of strategies, policies, processes and procedures Support the and procedures,
  • Ensure in collaboration with Operational Delivery Teams that we have up to date and comprehensive information on testing, inspecting, risk assessment, servicing and completion of remedial works.
  • Work with and maintain the integrity of suitable operational and data management systems for recording all testing, inspection, and remedial works. Ensure all databases are populated as required and any missing data is highlighted and requested.
  • Work to ensure robust data capture and validation processes provide reliable and up to date key performance measures and management information for subsequent reporting to senior managers and Boards.
  • Manually input all required service and compliance property data into Maximo, other relevant database/system and/or contract management spreadsheets as required.
  • Obtain all relevant service and compliance documentation from internal departments/external contractors, escalating issues to the Compliance Managers when necessary.
  • Provide support to the relevant Systems Officers and Managers in collating information and reports on compliance inspections, tests, certification, audit and analysis.
  • Provide support to the relevant Systems Officers and Managers in the development and implementation of risk mitigation where non-compliance issues exist. Identify exceptions and issues relating to compliance and work to identify and implement action solutions, or escalate as required.
  • Support Systems Officers and Managers by collating information and undertaking system and data reconciliations and reviews as required. Work in collaboration with the Operational Delivery Teams, in monitoring the delivery and performance of Compliance activities.
  • Identify exceptions/issues raised in relation to compliance and take appropriate action and/or escalate as may be appropriate.
  • Proven experience of using multiple databases, spread sheets and sorting large quantities of data. Knowledge and understanding of Mechanical & Electrical services in social housing/landlord and tenant situations Working knowledge of current gas and other compliance related legislation, guidelines Working knowledge of asset management IT systems (e.g. Maximo)
Person Specification

Knowledge & Qualifications

· Administration knowledge and expertise equivalent to NVQ3

· Excellent knowledge and understanding of word processing and spreadsheet applications.

· Knowledge and understanding of I.T. packages including desktop publishing, web, database and presentation packages

Skills and abilities

· Ability to make sense of conflicting priorities and reach effective, timely solutions

· Ability to work as Team member

· Good problem solving skills

· Ability to plan and prioritise across a number of different tasks to strict deadlines where there will be conflicting demands

· Ability to use judgement in determining appropriate courses of action, when to act personally and when to refer or involve others

· Good interpersonal skills, including persuasion, in order to liaise with senior internal and external contacts and progress/ chase items

· Written communication skills in order to draft correspondence, copy, edit policies and draft summary information

· Accuracy and attention to detail

· Ability to respect confidentiality at all times

· Excellent computing skills, including formatting and quality of presentation of finished documents


· Experience of managing own tasks using own judgement in determining appropriate courses of action, when to act personally and when to refer or involve others

· Experience of working in administration, ideally within a complex environment

· Experience of copy-editing or drafting information

· Excellent experience of applications, including word processing and spreadsheet applications. Excel, Word including formatting and presentation

Personal Attributes

· Ability to work under pressure and deliver to tight deadlines

· Personal integrity and commitment to values-driven service ethos

· Demonstrate self awareness

· Demonstrate resilience, confidence and self belief when under pressure

· Ability to drive and work away from home

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