Support Engineer

Enterprise Rent A Car
Dartford, UK
20 Jun 2019
27 Jun 2019
Contract Type
Full Time
Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car, a business that's grown into the largest global mobility provider in the world. To strengthen our technology portfolio, Enterprise has acquired Bodyshop Management Solutions (BMS) - the foremost supplier of professional IT systems, designed to increase the profitability and efficiency of the modern bodyshop. With experience owning and operating bodyshops, we have developed the system of choice for many of the world's leading accident repair centres.

We are seeking an experienced and customer service-focusedSupport Engineer to join the BMS team based in Dartford, Kent. This is an exciting and high-profile role that will provide the right candidate with a thriving and supportive workplace. Learn more about BMS by clicking here.

Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of several applications such as Eclipse, CAPS and Fusion. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture.

Please note that this role is office based within the BMS office in Dartford, however some travel outside of the UK (with overnight stays) will be required.
Key responsibilities and accountabilities for this position will include, but are not limited to the following:
  • Resolving queries and providing solutions quickly and efficiently
  • Capturing and documenting information to provide accurate analysis
  • Diagnosing and solving hardware/software faults
  • Installing and configuring computer systems and peripherals
  • Logging customer/employee queries on Zendesk ticketing system
  • Managing inbound call traffic with a positive and friendly attitude
  • Visiting customer sites to install/repair/replace hardware & software
  • Communication with internal and external customers with "how-to" application questions
  • Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
  • Maintaining strict adherence to the GDPR guidelines
  • Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
  • Assisting with other departments and their projects on an ad-hoc basis
Qualified candidates must be able to demonstrate the following skills/competencies:
  • Demonstrated customer service skills with high quality verbal and written communication
  • Ability to multitask, prioritise and work efficiently during periods of high demand
  • Demonstrated aptitude for problem solving using strong analytical skills
  • Satisfaction from helping others and improving established processes, enhancing service standards
  • Must be an excellent team player
  • Must have good knowledge of Microsoft windows and Microsoft Office
  • Knowledge of Linux is advantageous but not essential as full training will be provided
  • You must have a full driving licence, but we do make accommodations for applicants who don't drive due to a disability

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