Technical Support Engineer

Jobwise Ltd
Bolton By Bowland, UK
26 Jun 2019
28 Jun 2019
Contract Type
Full Time
We are currently searching for an enthusiastic and experienced Technical Support Engineer to join a fast growing team in Bolton. With a salary of GBP22,000 and excellent progression opportunities, this would be the perfect opportunity for someone who wants to advance and progress in their career with a growing and forward thinking company.

About The Role:
  • Working as part of a team, you will be responsible for:
  • Identifying network data and VOIP issues for customers and employees and advising the best solution
  • Updating systems to ensure customer data is correct
  • Analysing call logs to identify common patterns and spotting underlying issues
  • Assisting field engineers by working with them to arrange visits with customers with more difficult issues
  • Using company programs to analyse VOIP traces
  • Logging and keeping track of any customer queries
  • Updating project management system to ensure it is up to date and accurate
  • Monitoring ISP network to identify issues

Essential Skills & Experience
  • The ideal candidate will have:
  • A good ability to assess customers IT knowledge quickly
  • Excellent logical, analytical and problem solving skills
  • An in depth understanding of the solutions and equipment used by customers
  • Confident with up to date technical knowledge
  • TCP/IP Knowledge
  • Good communication and customer care skills
  • Experience and/or understanding of ISP networks
  • Accurate record keeping ability

About The Benefits
  • Great opportunity for progression within the company
  • Full training provided
  • Hours of 8am - 6pm
  • 22 days holiday + bank holidays
  • Salary of GBP22,000
  • Pension scheme

To Apply
If this sounds like a role you will LOVE, please send your CV to sally today!!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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