Compliance Officer

Recruiter
The Anglia Revenues Partnership
Location
Thetford, UK
Salary
Competitive
Posted
14 Jun 2019
Closes
26 Jun 2019
Ref
1160476536
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Anglia Revenues Partnership has an opportunity available for a Compliance Officer (Enforcement) to join the team based in Thetford. You will join uson a full time basis and in return will receive a competitive salary of £18,389-£23,585 per annum.

As our Compliance Officer (Enforcement) you will undertake a full range of recovery duties to ensure that all income due in respect of recovery of debt and other charges are promptly and efficiently collected in a helpful and courteous manner.

Key duties and responsibilities of our Compliance Officer (Enforcement):

- Pro-actively contact Council Tax or Business Rates debtors to negotiate arrangement for payment
- Provide assistance to the public in writing, by telephone or in person providing an excellent, polite and courteous public service at all times.
- Update the case management system as cases progress and note actions taken
- Proactive in performing outbound call collection tasks and face to face meetings with debtors
- Ensure that uncollectable debts are returned to the Authority for further action without unnecessary delay.
- Provide excellent communication and interpersonal skills and ability to interact with partner organisations, C/TAX, Recovery and NDR departments and senior managers
- Liaise where necessary with Certificated Enforcement Agents (previously known as bailiffs)
- Consider further methods of Recovery (Charging Order, Insolvency & Committal) and take appropriate action as necessary
- Maintain an up to date knowledge of relevant legislation for Council Tax, NNDR, Sundry debts and Enforcement legislation
- Maintain confidentiality when handling customer enquiries and other information in line with Council requirements, the Data Protection Act and the Freedom of information Act
- Undertake any other appropriate duties as assigned by the Enforcement Manager or Revenues Manager commensurate with the grade.

Skills and experience required to become our Compliance Officer (Enforcement):

- A team player, who understands the importance of confidentiality
- Able to demonstrate first class service skills especially when communicating in difficult situations
- Knowledge of Debt Recovery (preferable) although full training will be provided
- A good general education and experience of MS Office is essential for this role.
- Recent experience of working in a busy office environment or have relevant qualifications in this field
- Great communication skills - written and verbal
- Dealing with telephone contact from the public
- Excellent customer service skills
- Being in a dynamic and fast moving office environment
- Liaison with other departments and other Government Agencies
- And above all enthusiasm!

In return for joining us, we can offer you:

- Career development opportunities
- Full training
- Flexible working
- Free car parking
- Local Government Pension Scheme
- Rewards Package

Interested? If you believe you have the right skills and are looking for your next career opportunity as our new Compliance Officer (Enforcement)then please click 'apply' today - don't miss out, we'd love to hear from you!

This job was originally posted as www.totaljobs.com/job/86596001

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