Compliance Officer

The Anglia Revenues Partnership
Thetford, UK
14 Jun 2019
26 Jun 2019
Contract Type
Full Time
Anglia Revenues Partnership has an opportunity available for a Compliance Officer (Enforcement) to join the team based in Thetford. You will join uson a full time basis and in return will receive a competitive salary of £18,389-£23,585 per annum.

As our Compliance Officer (Enforcement) you will undertake a full range of recovery duties to ensure that all income due in respect of recovery of debt and other charges are promptly and efficiently collected in a helpful and courteous manner.

Key duties and responsibilities of our Compliance Officer (Enforcement):

- Pro-actively contact Council Tax or Business Rates debtors to negotiate arrangement for payment
- Provide assistance to the public in writing, by telephone or in person providing an excellent, polite and courteous public service at all times.
- Update the case management system as cases progress and note actions taken
- Proactive in performing outbound call collection tasks and face to face meetings with debtors
- Ensure that uncollectable debts are returned to the Authority for further action without unnecessary delay.
- Provide excellent communication and interpersonal skills and ability to interact with partner organisations, C/TAX, Recovery and NDR departments and senior managers
- Liaise where necessary with Certificated Enforcement Agents (previously known as bailiffs)
- Consider further methods of Recovery (Charging Order, Insolvency & Committal) and take appropriate action as necessary
- Maintain an up to date knowledge of relevant legislation for Council Tax, NNDR, Sundry debts and Enforcement legislation
- Maintain confidentiality when handling customer enquiries and other information in line with Council requirements, the Data Protection Act and the Freedom of information Act
- Undertake any other appropriate duties as assigned by the Enforcement Manager or Revenues Manager commensurate with the grade.

Skills and experience required to become our Compliance Officer (Enforcement):

- A team player, who understands the importance of confidentiality
- Able to demonstrate first class service skills especially when communicating in difficult situations
- Knowledge of Debt Recovery (preferable) although full training will be provided
- A good general education and experience of MS Office is essential for this role.
- Recent experience of working in a busy office environment or have relevant qualifications in this field
- Great communication skills - written and verbal
- Dealing with telephone contact from the public
- Excellent customer service skills
- Being in a dynamic and fast moving office environment
- Liaison with other departments and other Government Agencies
- And above all enthusiasm!

In return for joining us, we can offer you:

- Career development opportunities
- Full training
- Flexible working
- Free car parking
- Local Government Pension Scheme
- Rewards Package

Interested? If you believe you have the right skills and are looking for your next career opportunity as our new Compliance Officer (Enforcement)then please click 'apply' today - don't miss out, we'd love to hear from you!

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