Quality Assessment Executive (FT contract cover)

Recruiter
The Purely Recruitment Company
Location
Oxford, UK
Salary
Competitive
Posted
26 Jun 2019
Closes
01 Jul 2019
Ref
1171264679
Sector
Education
Contract Type
Permanent
Hours
Full Time
Where will I be working?

A supportive and progressive organisation within central Oxford, with an international reach and an academic lean within a service provider to a body of members (students).

What will I be doing?
  • Purpose of Job - The team is responsible for vetting the more complex cases that fall outside of the standard policies. Role is responsible for;
    • Delivering the processes by which the team assures the academic quality of prior learning and practical work experience before qualifications are awarded
    • Coordinating with the external suppliers who support the academic quality processes
    • Supporting colleagues in the assessment area to ensure their workloads are covered during times of peak activity and enhance the experience of suppliers and customers
  • The role delivers the audit of the practical work experience that each individual has to complete as part of their requirement to becoming an Associate or Fellow.
  • The role supports the Quality Manager in the management of and liaison with the student consultative forums. This involves gathering information for a number of meetings and following up throughout the year with key student representatives based both in the UK and internationally.
  • The role supports the Quality Manager with the recruitment, training and development of a network of over 400 external personnel (examiners, assessors and independent examiners etc.)
  • To support the Quality Manager by handling the more complex cases in exemptions, admissions, and practical work experience within the agreed deadlines.
  • To review and validate or reject the applications which can involve questioning the independent examiner, university, employer or other external party.
  • To ensure that communication with the applicant is clear and handled with tact and diplomacy, especially when the application is unsuccessful.
  • Checking sensitive information before it is released to safeguard reputation.
  • Working with the Quality manager, recruit external personnel to support the quality and assessment processes.
  • Place regular adverts through the webpages and investigate other avenues of recruitment to ensure that the number of external personnel available is sufficient.
  • To ensure that all external personnel involved in the quality and assessment processes receive appropriate training and are allocated accordingly.
  • Collate feedback on the performance for discussion and onward dissemination by the relevant team member.
  • Working with the Learning Operations team, collate the documentation required for the Student consultative meetings and subsequent follow up(s).
  • Ensure the feedback obtained is accurate and tailored to the audience and produced within the required deadlines.
  • Deliver the framework for handling appeals and student complaints on academic issues. This includes effective communication of the framework to the relevant parties via the webpages and other communication channels.
  • Ensure timely handling within agreed deadlines is complied with and effective resolution is achieved where possible.
  • Provide recommendations for changes to processes where appropriate.
  • To be responsible for the replies to complex student queries concerning the academic aspects of the quality area including but not limited to regulations, application outcomes, practical work experience requirements and appeals.
  • To understand the processes of the Assessment team and be able to support them, particularly during peak activity to ensure that customers of the quality and assessment services are not disadvantaged and receive an excellent level of customer service.

There is a considerable amount of work that must be carried out reviewing, assessing and vetting and some may disagree with the decision made. Diplomacy, professionalism and tact are key.

What skills and qualifications are required?
  • The post holders is required to work independently and use own initiative when working on complex cases
  • The post holder has to be able to appropriately apply regulations, policies and procedures in a busy and fast moving environment and judge when to diversify from these.
  • Excellent customer care skills including sensitivity to the needs of the customer.
  • Ability to work independently and as part of a small team.
  • Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary.
  • Discreet and diplomatic in the handling of confidential and sensitive information.
  • Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
  • Ability to sustain concentration, speed and accuracy during review of cases and to deal effectively with large volumes.
  • A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
  • Strong communication skills.

Desirable
  • Experience within a professional body or higher education provider.
  • Evidence of commitment to professional development.
  • Working with volunteers.

What else do I need to know?

This is a maternity cover role, initially required on a full-time 9 month contract basis.

Our client is based in Oxford city and do not offer parking on site, so alternative parking needs to be sought, although we suggest a commute via bike, train, bus or park and ride is sought for Oxford city centre generally.

We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. Therefore, if you haven't heard back from us within a week, your application won't be taken any further on this occasion. Thank you so much for taking the time to respond to our roles. We wish you all the very best for your job search.

The Purely Recruitment Company is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.

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