Claims Processing Clerk

Liberty Specialty Markets Ltd
Alness, UK
19 Jun 2019
28 Jun 2019
Contract Type
Full Time
Are you looking for your next role in Dublin? We are looking for 3 Claims Processing Clerks to provide operational claims administration services to the LSM Claims Department, Service Company and Coverholders. Key responsibilities in this role will include:
  • Provide administrative and technical support for Commercial and Specialty Operational Claims within agreed service level agreements.
  • Develop technical knowledge to ensure familiarity with all LSM Operational Claims team tasks and responsibilities;
  • Provide input into the development of SLAs and KPIs for the Operational Claims Team;
  • Ensure that process and procedure documentation accurately reflects the activities and responsibilities of a combined LSM Operational Claims team and remains current.
  • Forge and maintain relationships with customers, internal and external, to ensure: service levels are being met; issues which arise are recorded and managed appropriately; customer expectations are met or exceeded;
  • Manage the timely response to requests for assistance or information;
  • Maintain a high level of confidentiality at all times;

What the ideal candidate will have:
  • Good understanding of Claims processes and procedures
  • Experience gained within the insurance industry
  • Experience with transactional insurance systems - Claims Centre; E-abs; BCR - highly desirable
  • Advanced verbal and written communication skills in the appropriate language and the ability to interact with a diverse group including executives, managers, and subject matter experts.
  • Requires either Spanish, German or Dutch written and verbal skills
  • Good organisational and prioritisation skills
  • Ability to establish and maintain deadlines and service level agreements
  • Experience of working to varying and tight deadlines
  • Ability to proactively resolve issues
  • Good attention to detail
  • Strong Excel skills.

We know that each of us has a 'unique perspective', shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of difference. D&I embraces all of those dimensions which make each of us who we are; a combination of visible and invisible differences which guide our perspectives and approaches in life.

At LSM, we recognise and encourage the values of diversity, inclusion and collaboration and we know that working together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our goals. We have an inclusive culture and leadership where all colleagues are empowered to be their unique selves and fully contribute to getting things done. And we are as committed to helping each other internally, as we are to helping our customers, communities and shareholders externally.

We currently celebrate a number of aspects of D&I and are expanding our strategic and tactical approaches to ensure that we celebrate many more in the coming months and years.

For more information please follow the link below:

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