Infrastructure Manager

London, UK
19 Jun 2019
26 Jun 2019
Contract Type
Full Time
IT Manager| Investment Bank London

Would you like to work with an innovative, modern, Investment Bank? A company that are dedicated to their employees? My client is a full-service law firm based in London and are looking for an experienced IT Manager to oversee there IT team ...

  • Produce reports and statistics for the Service Delivery manager and Director of IT as required, including, but not limited to, weekly Service Management Reports and outstanding incidents overview
  • Manage the Escalation Analyst to ensure all incidents are managed, updated and escalated as appropriate.
  • Manage staff development through regular meetings, training needs analysis, development plans and appraisals
  • To identify improvement opportunities and work with the Service Delivery Manager to implement programs that enhance Service Desk operation, client satisfaction with IT and overall usage of the firm's technology products and services
  • Along with the Escalation Analyst, act as a point of escalation of issues within the team.
  • Informing the Service Delivery Manager of any escalating support issues in order that they may be resolved within reasonable time scales

  • 3 years+ experience of managing a busy, well-structured and mature Service Desk
  • Experience in Incident, Request, Major Incident and Problem Management gained in an ITIL based organisation. It is expected that the post-holder will have relevant ITIL qualifications
  • Strong KPI focus - Reporting and monitoring skills. Ability to identify and analyse process-related metrics
  • Experience of initiating and driving Service Desk improvement which resulted in measurable improvement to customer service
  • Good technical knowledge of Windows 10, Skype, Microsoft Active Directory, Exchange and

  • Detailed knowledge of the Microsoft Office

If you are interested in this position or would like more information then please contact me on

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PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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