Technical Support Engineer

Recruiter
GCS Recruitment Specialists Ltd
Location
Oxford, UK
Salary
Competitive
Posted
23 Jun 2019
Closes
28 Jun 2019
Ref
1184677939
Sector
Education
Contract Type
Permanent
Hours
Full Time
Overview and Objectives of the Position:

As part of the Global Service Desk team the Support Technician is responsible for the provision of End User Computing support to all the business units and divisions under the direction of the Service Desk Lead. End User Computing support will be provided either locally, remotely and on regular scheduled occasions off site within the UK and Europe.

The successful candidate should be open to taking on all reasonable responsibilities required. Staff responsibilities may be varied by the company in order to allow the company to respond to operational needs or requirements.

Qualifications and Selection Criteria

Essential:
  • Higher Education level qualification/s in an IT or related field, or equivalent relevant training or professional experience
  • A proven high calibre of desktop support in a Microsoft environment including Microsoft Windows 10/7, Microsoft Office, various SaaS and desktop applications, printing and telephony
  • Experience and understanding of Mac OSX
  • Exposure and knowledge of automated imaging software and SOE deployment
  • Exposure and knowledge of Active Directory
  • Demonstrated ability to problem solve and exercise judgment whilst working independently, at times without supervision, often remotely via telephone and remote desktop
  • Demonstrated commitment to providing a high level of customer service
  • Experience working within a Service Desk software environment
  • Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non-technical staff
  • Ability to create and update documentation of high quality
  • Demonstrated ability to use initiative in the work area
  • Proven ability to work autonomously
  • Clean driving license, own transport with business insurance


GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Similar jobs

Similar jobs