Technical Support Engineer

GCS Recruitment Specialists Ltd
Oxford, UK
23 Jun 2019
28 Jun 2019
Contract Type
Full Time
Overview and Objectives of the Position:

As part of the Global Service Desk team the Support Technician is responsible for the provision of End User Computing support to all the business units and divisions under the direction of the Service Desk Lead. End User Computing support will be provided either locally, remotely and on regular scheduled occasions off site within the UK and Europe.

The successful candidate should be open to taking on all reasonable responsibilities required. Staff responsibilities may be varied by the company in order to allow the company to respond to operational needs or requirements.

Qualifications and Selection Criteria

  • Higher Education level qualification/s in an IT or related field, or equivalent relevant training or professional experience
  • A proven high calibre of desktop support in a Microsoft environment including Microsoft Windows 10/7, Microsoft Office, various SaaS and desktop applications, printing and telephony
  • Experience and understanding of Mac OSX
  • Exposure and knowledge of automated imaging software and SOE deployment
  • Exposure and knowledge of Active Directory
  • Demonstrated ability to problem solve and exercise judgment whilst working independently, at times without supervision, often remotely via telephone and remote desktop
  • Demonstrated commitment to providing a high level of customer service
  • Experience working within a Service Desk software environment
  • Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non-technical staff
  • Ability to create and update documentation of high quality
  • Demonstrated ability to use initiative in the work area
  • Proven ability to work autonomously
  • Clean driving license, own transport with business insurance

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

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