Support Consultant

Chippenham, UK
23 Jun 2019
28 Jun 2019
Contract Type
Full Time
Becoming a 2nd Line Applications Support Consultant with Capita ONE:

Are you currently a Desktop Support Engineer looking for a fresh challenge where you can learn some new skills? Would you like to support bespoke software applications?

Capita in Chippenham are looking for new Support consultants to join an established team, delivering support to some major Public Sector clients.

We are looking for someone who has a great attitude, problem solving skills, good team ethic and attention to detail.. Someone who really wants to solved problems. Ideally candidates will have some SQL and applications support experience would be desirable.

This is a Technical Software Applications Support role,

What you will do:
  • Provide a first class support service to our customers, ensuring that we respond to cases within the SLA timescales
  • To take ownership of cases and to ensure that responses to cases are carried out in a professional manner and to the satisfaction of both the Support and Professional Services Managers.
  • To undertake detailed investigations of customer reported issues and to providing advice and solutions to both the individual customers and the entire customer base where applicable
  • To carry out testing of reported issues and raise defect reports where necessary for software changes and enhancements.
    Your experience will include:
  • Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing
  • Strong client relationship management skills
  • Excellent problem solving skills
  • Technical skills including an understanding of SQL Server and relational databases hosted in different environments.
  • Previous 1st and 2nd line technical support skills
    Desired Experience/Skills
  • Experience of working within a service delivery/software supplier environment
  • Experience with hosted and/or web based applications

About Capita ONE

Capita ONE works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that's why we're currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that's why many of them have joined us directly from local authorities and the public sector - and why you could too.

Capita ONE are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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