IT Support Engineer, Windows, Server 2012, Networks, Engineering Software

Haybrook IT Resourcing Ltd
King's Lynn, UK
16 Jun 2019
27 Jun 2019
Contract Type
Full Time
IT Support Engineer, Windows, Server 2012, Networks, Engineering Software

Our client, who within the Schools and Education sector, require an IT Support Engineer to join them on an initial 3-month contract in King's Lynn, Norfolk.

Due to the urgent nature of the role, the client ideally requires that candidates hold current active Enhanced DBS clearance.

Main Duties & Responsibilities for the IT Support Engineer

· Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • College has technical engineering software and hardware, as well as bespoke software and 3rd party support.
  • Responding to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds
  • Ensuring that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.
  • Will be part of an 8-person team of engineers for support.

Key Skills and Experience the IT Support Engineer should have
  • Must hold current Enhanced DBS
  • Windows, Server 2012, Networks, Engineering Software, Remote Access systems.
  • Station rebuilds and equipment functionality checks
  • Hardware and software fixes
  • Excellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.
  • Experience of maintaining and supporting networks.
  • Ability to problem solve and think creatively.
  • The ability to work proactively with good planning and organisation skills.
  • Self-starter with a broad knowledge of expertise.

If you are an experienced IT Support Engineer and feel that your skills and experience match the requirements then apply now!

IT Support Engineer, Windows, Server 2012, Networks, Engineering Software

Referral Scheme: If this role isn't for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford's leading IT recruitment agency. With exclusive access to some of the region's most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

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