IT Support Engineer

Recruiter
Byron Finance
Location
Pool, UK
Salary
Competitive
Posted
17 Jun 2019
Closes
27 Jun 2019
Ref
1159601574
Contract Type
Permanent
Hours
Full Time
Based near Camborne (Pool) in Cornwall, this well respected and rapidly expanding technology business is looking to recruit an IT Support Engineer. Working on a varied portfolio of clients, you will provide technical support in addition to implementing IT solutions. Reporting direct to the Managing Director, we are open to applications from someone with a limited degree of experience looking to expand their knowledge, or alternatively we would consider an experienced individual looking for additional responsibility (salary will be dependent on experience).

Duties & Responsibilities:
  • Helpdesk - Resolving customer support enquiries
  • Site visits - Resolving complicated or urgent support issues; installing new IT hardware or software
  • Taking full responsibility for client issues and dealing with them in a professional, methodical and organised manner from diagnosis to solution
  • Building long term relationships and a professional rapport with customers
  • Ensuring that all 'tickets' are logged in an appropriate manner in accordance with the company guidelines
  • Being confident in identifying and recommending solutions to customers
  • Escalating any serious issues to the management as and when appropriate
  • Identifying opportunities to improve the technical support processes
  • Mentoring and assisting junior members of the team when required
  • Leading by example in providing exceptional customer service
  • Undertaking any ad hoc project work as required

The Candidate:
  • Extensive knowledge of all Microsoft products relating to desktops, laptops, tablets & servers
  • Knowledge of MS Office and other key business software
  • Knowledge of relevant IT hardware & peripherals
  • Ability to demonstrate exceptional customer service skills
  • Strong verbal and customer facing communication skills
  • A positive 'can-do' attitude
  • A natural problem solver
  • Good sense of humour

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