Technical Services Manager

Recruiter
DCS Recruitment Limited
Location
Stockport, UK
Salary
Competitive
Posted
19 Jun 2019
Closes
26 Jun 2019
Ref
1170598429
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
My client is an ambitious Managed Services Provider, looking for an experienced Technical Services Manager from a similar ilk, to lead and manage the IT Infrastructure Service Desk Team; providing the highest level of customer service.

This role would involve working with project engineering teams to sign off solutions design during pre-sales phase and managing the service desk team in supporting change requests, incident and proactive monitoring and maintenance activities.

The ideal candidate will have technical knowledge in IT Infrastructure - Networks, Desktop/Server, Office 365, Sophos security, Back-up as well as Telecoms - Hosted and on-premise telephone systems, Traditional fixed lines and SIP connectivity, Broadband and Leased line data connectivity.

Essentially you need to be highly competent in .......
  • Leading service desk, project engineers, to deliver IT infrastructure / Telecoms services to external SME sized customers (essential)
  • Extensive direct line management of technical teams; recruiting training, developing through coaching and mentoring, managing performance (essential)
  • Hands on problem solving (essential)
  • Managing and embedding change (essential)
  • Designing service delivery and quality management models (essential) ITIL trained and certified (desirable)
  • Competent user of MS Office suite, strong excel skills (essential)
  • Service Desk Management software - Connectwise would be a distinct advantage
  • Full driving licence (essential)
  • Educated to degree level or equivalent (desirable)

Similar jobs

Similar jobs