Permanent Technical Support Engineer

Recruiter
Neaves and Neat Employment Services Ltd
Location
Ely, UK
Salary
Competitive
Posted
18 Jun 2019
Closes
02 Jul 2019
Ref
1170484975
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Permanent Technical Support Engineer based in Ely

A Technical Support Engineer is required to join a successful and growing company based in Ely.

This is a fantastic opportunity for an individual who is forward-thinking when using a variety of technical systems, has excellent communication and is very customer orientated. You will be working closely with the engineering and global technical support teams to provide front-line support via phone and email.

If you pride yourself on your customer service and are technically savvy when using a variety of systems, then this is the opportunity for you.

Main duties:

* Work closely with local Engineering and global Technical Support teams to provide front-line support via phone and email

* Communicate with customers to understand their application and to help identify solutions

* Provide support to other sites regarding products manufactured in UK offices

* Assist with the development of new products by providing feedback on concepts from a customer's perspective as well as testing and reporting performance and non-conformance

* Identify new product opportunities through customer conversations

* Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training

* Occasionally attend domestic and international tradeshows as well as participate in customer visits

Candidate Requirements:

* Master's degree or equivalent industry experience in Physics or Life Science discipline is highly desirable

* Experience with optical fibre, optics, electronics and lasers

* Excellent telephone manner and communication online

* Meticulous attention to detail and follow-up skills

* Computer literate

* Confident

* Team player

* Enthusiastic

Hours: Monday-Friday 9am-5:30pm

Salary: Competitive

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy

Similar jobs

Similar jobs