Permanent Technical Support Engineer

Neaves and Neat Employment Services Ltd
Ely, UK
18 Jun 2019
02 Jul 2019
Contract Type
Full Time
Permanent Technical Support Engineer based in Ely

A Technical Support Engineer is required to join a successful and growing company based in Ely.

This is a fantastic opportunity for an individual who is forward-thinking when using a variety of technical systems, has excellent communication and is very customer orientated. You will be working closely with the engineering and global technical support teams to provide front-line support via phone and email.

If you pride yourself on your customer service and are technically savvy when using a variety of systems, then this is the opportunity for you.

Main duties:

* Work closely with local Engineering and global Technical Support teams to provide front-line support via phone and email

* Communicate with customers to understand their application and to help identify solutions

* Provide support to other sites regarding products manufactured in UK offices

* Assist with the development of new products by providing feedback on concepts from a customer's perspective as well as testing and reporting performance and non-conformance

* Identify new product opportunities through customer conversations

* Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training

* Occasionally attend domestic and international tradeshows as well as participate in customer visits

Candidate Requirements:

* Master's degree or equivalent industry experience in Physics or Life Science discipline is highly desirable

* Experience with optical fibre, optics, electronics and lasers

* Excellent telephone manner and communication online

* Meticulous attention to detail and follow-up skills

* Computer literate

* Confident

* Team player

* Enthusiastic

Hours: Monday-Friday 9am-5:30pm

Salary: Competitive

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy

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