Senior Service Delivery Manager

Recruiter
Acorn Recruitment Ltd
Location
Exeter, UK
Salary
Competitive
Posted
19 Jun 2019
Closes
27 Jun 2019
Ref
1170131538
Contract Type
Permanent
Hours
Full Time
Job Title: Senior Service Delivery Manager
Salary: Up to 57k
Location: Exeter

Acorn is searching for an experienced Service Delivery Manager to join a large-scale software solutions provider based in Exeter in a senior capacity.

The successful applicant will work across one or more of the organisations complex clients being responsible for the operational business relationship generally through initial implementation into a managed service BAU state.

The role will involve building relationships with key stakeholders across the business's while also managing all financial and reputational risk to Landmark while meeting required deliverables.

Responsibilities will include:

- Managing all formal governance with the customer which includes, but is not limited to,
RAID Logs, Forward Schedules, highlight reports, SLA/KPI reports, regular face to face
service review meetings and incident reporting and resolution.
- Working with appropriate internal stakeholders and customers to identify and coordinate
new IT developments and/or changes, developing scope of work documents and plans that
include an analysis, costs, work schedule and related risks.
- Assigning, scheduling, reviewing, improving, monitoring and reporting on work to ensure
that progress is within expected guidelines and is completed on time, within budget and
to a high quality.

Essential experience:

- Significant project management experience ideally with large implementations.
- Experience with business process analysis.
- High level of experience managing governance.

Benefits:

- Salary Up to 57k.
- Flexi working pattern.
- Discretionary company bonus scheme.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company please apply online or for more information contact Ryan Harris at Acorn IT.

Acorn Recruitment acts as an employment agency for permanent recruitment.

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