Account Manager

SGS UK Limited
Leeds, UK
20 Jun 2019
27 Jun 2019
Contract Type
Full Time
Job Title: Account Manager

Job Type: Permanent

Hours: 37.5 hours per week (home working available)

Job Location: Leeds, LS11

Salary:£25,000 -£30,000 per annum

As an Account Manager you will be responsible for delivering exceptional client service via regular face to face meetings to provide updates to the client and other stakeholders. You will ensure that all projects are running to schedule and queries from clients and other stakeholders are dealt with promptly. You will be adaptable to change and be able to prioritise workloads according to changing daily requirements and both internal and external challenges.

Home-working options are available however, the successful candidate must ensure they are able to travel to the site regularly to attend meetings.


  • Key point of contact for nominated clients across all projects, both own label and supplier branded
  • Key point of contact for stakeholder partners across all projects, at all stages of the process
  • Build and maintain excellent client and partner relationships
  • Provide the client with confidence that all issues and delays are being managed effectively
  • Successfully managing client and partner expectations
  • Proactively provide the clients and partners with advanced warning of potential issues
  • Work with all external partners in providing our clients with a joined up approach
  • Attend weekly and ad hoc meetings with clients and partners to provide both written and verbal detailed, comprehensive updates on all projects, highlight delays, issues and queries across all stages of the process along with the action being taken by SGS to reach a resolution
  • Attend ad hoc supplier meetings to provide an introduction to SGS, help them to understand the SGS stages of the launch process and help to bring new suppliers on board as seamlessly as possible
  • Provide the client with data on individual supplier performance and associated issues, as well as providing solutions to improve their performance
  • Ensure that all technical queries raised by the client are passed on to the relevant internal contact and resolved in line with the clients' expectations
  • Assist in the resolution of supplier issues and problems
  • Build knowledge and experience of allocated categories and related supplier requirements to facilitate a smoother process
  • Understand the clients launch process and policy requirements

  • Chase progress of projects through all internal departments to ensure that they stay on track and issues are resolved as quickly as possible
  • Manage delays and issues in conjunction with other internal departments with a view to a speedy resolution
  • Prioritisation of workloads in other internal departments during busy periods
  • Ensure that all priorities are raised with the relevant department as soon as they arise and monitor progress until resolved to ensure on time delivery
  • Provide monthly client update to Senior Project Manager
  • Ensure that the Senior Project Manager is get up to date on any key issues or problems that could impact on the client relationship
  • Collate data from client and partners on future projects to provide internal forecast to enable resource planning
  • Maintain accuracy of data in SGS's project tracker, particularly when requirements are changed by the client and ensure that all relevant updates are logged


SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.


Skills / Experience:
  • A background in client services and / or account management
  • A dynamic, flexible, pro-active team player, with excellent customer service and project management skills
  • Ability to keep calm under pressure
  • The ability to motivate people
  • Excellent spoken and written communication skills
  • Good 'peopleskills' for building relationships with clients, partners and colleagues at all levels
  • The ability to plan and prioritise your own work and other people's
  • Decision-making ability
  • Accuracy with record keeping
  • IT skills, including competent use of Microsoft Office applications

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