Banking Operational Improvement Lead

Secure Trust Bank Group
Shirley, UK
17 Jun 2019
29 Jun 2019
Contract Type
Full Time
Job Purpose

To lead on all aspects of Operational Improvements across Banking, including OneBill, Customer Resolutions and Savings, ensuring local improvements identified in the Operational Team are delivered to high quality standards and deliver meaningful benefits versus the cost and effort required to deliver them.

The role holder will also act as the SME for the Operational Area supporting broader change teams, both in Savings Change and Technology as well as the Central Change Team. This role will involve line management of SMEs and include cost benefit analysis, business requirement gathering and writing, testing and business readiness planning and execution.

Working under your own initiative, prioritising your individual and teams workload to meet agreed timescales and quality targets, the role is a professional role supporting the Banking Quality & Standards Manager to successfully execute business improvement activity.

Key Responsibilities
  • Be the central point and SME for business improvement in Banking Operations
  • Plan and execute business improvement activity under own initiative
  • Review and agree improvement priorities aligned to explicit cost and benefit measures
  • Ensures adherence to all deadlines
  • Attend project meetings representing Banking Operations
  • Raise risks and issues that may impact plan for consideration of the Quality & Standards Manager
  • Deliver high quality and considered business requirements through team leadership
  • Co-ordinate and ensure delivery of all business readiness activity, including user acceptance testing
  • Facilitates a review of requests raised (Jira and Hornbill) ensuring requirements and impact understood
  • Supports the Risk, Audit and Rigour Lead in any quality/risk audits and/or testing
  • Ensures Banking Operational governance documents are up to date and promoted to live as per the company approval process
  • Experienced in coaching, providing support and aiding development of individuals
  • Support the Banking Development Specialist in the collation of training material via the team
  • Respond positively and proactively to reasonable requests for additional activity as required

  • Robust attitude towards delivering effective change which enhances the customer journey, experience or process
  • Awareness of cost/benefit drivers and ability to provide proposals on whether to stop, start or continue activity
  • Experienced in a fast pace environment, skilled in prioritisation, planning and execution of change initiatives with limited supervision
  • Ability to engage with multiple stakeholders at various levels
  • Advocates a high level of attention and accuracy
  • Strong communication skills both written and verbal
  • People skills including engagement and influencing experience
  • Expertise in relevant product, process or risk based activity would be advantageous

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