IT Support Analyst Required

Armstrong Knight
Dunfermline, UK
16 Jun 2019
27 Jun 2019
Contract Type
Full Time
Armstrong Knight is currently partnered with a market leading veterinarian service provider based in Dunfermline, who are currently looking for a IT support analyst.

Due to recent expansions within the company's IT function, this role has come up to provide excellent technology support services.

Main Responsibilities Include:
  • Analyse problems and provide end users wherever possible with a 1st time Fix for all appropriate raised incidents before escalation.
  • Coordinate external 3rd party service provider's resources to ensure that the appropriate level of service is provided.
  • Work alongside the Application and Infrastructure Analysts to develop and deliver the Technology Service.
  • Support the Technical Service Manager in reporting on the in-life performance and management of the Vets Now Technical solution and its suppliers.
  • Support the Technical Service Manager and Head of Technical Delivery with regular situation reporting in relation to any major incidents impacting on technology and wider service delivery.
  • Support the Technical Service Manager in the achievement of internal case management target resolution timescales to an agree set of prioritised service level agreements and case classification.
  • Support a range of internal checks across the Technology infrastructure, network and applications and the management of any required external audits of suppliers, to ensure all elements are compliant and performant to industry standards and internal policies pertaining to Quality Assurance, Cyber Security and Data Protection.

Technical Skills
  • Good windows skills covering all aspects of Office including Office 365
  • A basic understanding of Microsoft server, VM ware, desktop hardware (HP), WAN, LAN, Wi-Fi and Cisco technologies
  • Knowledge and Experience in maintaining and updating Active Directory
  • An understanding of modern office telephony solutions, such as Mitel or Avaya would also be preferred but not essential

  • ITILv3 Foundation certification preferable but not essential.
  • MCSA, MCDST preferable but not essential.

Progression is key to this company, opportunities to progress are available to those who want it.

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