Installation, Maintenance & Technical Support Engineer

Recruiter
InsideRight
Location
Feltham, UK
Salary
Competitive
Posted
19 Jun 2019
Closes
27 Jun 2019
Ref
1177631469
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
A UK manufacturing company with a global product reach is looking for 2 office-based Installation, Maintenance & Technical Support Engineers in the Middlesex area. One senior role and one standard position.

The Engineers will work out of the office unless travelling and may carry out installation training to customers (senior role) and may assist with product testing etc. when not installing or commissioning (both roles).

Weekend and evening work is sometimes required so applicants must be prepared to do overtime which is paid at time and a half for evening or Saturday work and double time on Sunday and Bank Holidays.

Engineers may have to travel worldwide (rarely), Europe (rarely), around the UK (sometimes) and London (mostly). Obviously all expenses are paid.

The Engineer will have use of a company van and mobile phone. The senior position may get a company car after successful probationary period.

Below is a typical yearly workload so the Engineers can get an idea of the work involved:

30 Installation & Commissioning jobs = 24 in London, 6 outside M25
35 sites visits = 24 in London (3 out of hours), 8 outside the M25, 1 in France, and 1 in Italy
57 Maintenance Visits = 44 in London (5 outside hours), 13 outside M25

These vacancies are office-based and may not suit field service engineers

Job Purpose:

To provide Installation, maintenance and Technical support for the company's products.

Job Description;

Reporting to the Technical Services Manager, the job-holders primary tasks and responsibilities are to provide Installation and Maintenance Support as part of the Customer Services team as outlined below;

a) To meet all Site Health and Safety requirements and documentation required
b) To provide installation of product including mechanical and electrical installation and commissioning
c) To undertake scheduled maintenance site visits in line with contract requirements
d) To undertake site visits to resolve specific problems and make repairs as required
e) To provide feedback on projects and product functioning as required and provide user feedback for potential future improvements
f) To provide product technical support and be the customer point of contact for issues regarding installation or maintenance, provide technical support and documents as required by the client
g) To work nationally or internationally on occasion
h) To provide work outside of normal office hours as required, including weekend working

The secondary role shall be to provide product assembly and test tasks as required for the Production team or support to the Design / Sales teams dependent upon the job-holder's competencies and primary tasks and production tasks workload.

The following tasks are examples of activities anticipated;

a) To assist the design team with the implementation of prototype product or special and custom orders as required
b) To assist with the preparation of sales demonstration products
c) To assist with product approval work as required
d) To assist the quality department as required

Essential Skills / Qualifications

a) CSCS Card holder
b) Experience in Installation works within a construction/building refurbishment environment
c) Experience using basic hand tools required for Installation & Maintenance activities
d) Experience in applying Manual Handling risk assessment and lifting techniques
e) A good electro-mechanical background with an understanding of electronic principles
f) Computer literacy skills using Microsoft Office programmes
g) Excellent Customer Service attitude and experience with telephone and email technical support
h) Authorised to work in the United Kingdom

Desired Attributes

a) Shows good initiative, is adaptive, and has a willingness to learn
b) Proficient using AutoCAD LT
c) Technical writing and documentation experience
d) Excellent attention to detail and quality
e) Excellent communication, organisational, and interpersonal skills
f) Ability to work productively with others
g) Ability to resolve problems

Key Attributes of Senior Engineer

- Electronics qualification - Degree or HND
- Electro-mechanical background, someone who can troubleshoot.
- Project Management
- Health & Safety Management
- AutoCAD for layout drawings and electrical schematics
- Technical Support by email, telephone
- Provide Training for Customer Engineers
- Available for International travel

Key Attributes of Engineer

- Electro-mechanical background, someone who can troubleshoot.
- Preventative Maintenance
- Reactive maintenance call-outs
- Technical Support by email, telephone
- Manage Customer report log and Customer returns

Core tasks of the Installation Engineer Role will include;

• Site Surveys
• Will recommend the placement of our products
• Will set-out the layout using templates
• Will assist with the planning of the containment
• Will assist with planning the location of the wall mounted power supplies and cable route length
• Will provide an overview of the required connections
• Risk and Method Statements.
• Planning installation works and liaising with customers' third party works
• Check that third party works is done as required before arranging delivery/installation
• Installation of our product.
• Arranging delivery to site, site survey for delivery route to install location
• Setting out using templates
• Drilling the fixing locations & prep for fix studs
• Fit the product using M10 fixings
• Fit wall mounted power supply units, terminate to fused spur
• Terminate LV power
• Terminate ACS cables
• Terminate Fire panel cable
• Terminate Remote Control

Holidays - 20 days per annum + 8 days Bank Holiday + 3 days at Christmas when the office is closed.

To apply, please attach your CV to the advert and call Ben or Gareth on 01902 21 27 58 to discuss your application in mores detail.

Inside Right is an employment agency working on behalf of a client partner.

Skills Required

a) CSCS Card holder
b) Experience in Installation works within a construction/building refurbishment environment
c) Experience using basic hand tools required for Installation & Maintenance activities
d) Experience in applying Manual Handling risk assessment and lifting techniques
e) A good electro-mechanical background with an understanding of electronic principles
f) Computer literacy skills using Microsoft Office programmes
g) Excellent Customer Service attitude and experience with telephone and email technical support

Qualifications Required

a) CSCS Card holder
b) Experience in Installation works within a construction/building refurbishment environment
c) Experience using basic hand tools required for Installation & Maintenance activities
d) Experience in applying Manual Handling risk assessment and lifting techniques
e) A good electro-mechanical background with an understanding of electronic principles
f) Computer literacy skills using Microsoft Office programmes
g) Excellent Customer Service attitude and experience with telephone and email technical support
h) Authorised to work in the United Kingdom

Keywords

Electro mechanical engineer
Installation engineer
Manufacturing engineer

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