IT Support Analyst (2nd Line), £29k - £32k

Thompson & Terry
Abingdon, UK
18 Jun 2019
27 Jun 2019
Contract Type
Full Time
Position: IT Support Analyst (2nd Line)
Location: Abingdon (OX14) - with occasional travel
Salary: £29,000 - £32,000 per annum
Hours: Monday - Friday (08:30 - 17:00)
Experience: IT Support, IT Help Desk, 1st Line Support, 2nd Line Support, Computing, Infrastructure, Active Directory, PC, Security, Antivirus, Network, Servers

The Opportunity

Thompson & Terry Recruitment are proud to work with an international, modern and innovative brand who pride themselves on their market-leading technology and design.

As IT Support Analyst, you will be responsible for communicating with other offices, departments and colleagues (ranging from junior to the MD) throughout the business in order to manage the smooth-running of their IT systems. This will include speaking to other employees and line managers via telephone, email and face to face in order to identify and solve their various IT issues.

The successful IT Support Analyst will be intelligent and intuitive, thus able to quickly and effectively problem-solve various IT-related problems. Additionally, you must have excellent communication skills and the knowledge to efficiently and effectively solve complex technical issues.

As IT Support Analyst, you must have a really good working knowledge of 2nd Line IT Support, with the ambition to progress into 3rd Line as you will also be required to train and support other employees when necessary. Our client places a big focus on team performance, with the philosophy that the whole team should be working together towards a common goal.

The Company

Our client is a well-established, global and award-winning business with head offices in Abingdon. They pride themselves on their vibrant and rewarding company culture, offering every employee an abundance of benefits, including generous bonuses and holiday allowance.

Whilst they are a large business, they have created a family style culture, who are all working together to achieve their common goal, which is to remain a market leader within their sector and do it with a smile.

If you would like to continue to build your career with a well-renowned and internationally successful firm, this could be the perfect opportunity for you!

  • At least 2 years experience within a 2nd Line Support role (with knowledge of Active Directory, LAN technologies, administering service solutions etc.) and the ambition to progress into 3rd Line Support.
  • Ambitious, friendly and enthusiastic
  • Exceptional communication skills, both written and verbal
  • A real 'people person', able to help and coach team members when required
  • Innovative and intuitive, able to identify areas of improvements and facilitate this when necessary
  • Full UK driving licence and own car

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment ( are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

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