Account Manager(s) German / French / Italian / Spanish Markets

Park Via
Manchester, UK
19 Jun 2019
03 Jul 2019
Contract Type
Full Time

Your new company:
This is an opportunity for an organised account manager to join the European leader in airport parking reservations.
ParkVia, a recognised brand in the travel industry, is based in the heart of Manchester and is a double Queen's Award for Enterprise Winner; we work together with leading airlines and travel brands to promote our services through many different channels.

ParkVia is far from your average parking booking service: it is a very dynamic company on a mission to revolutionise our clients' experience. Things happen quickly here, and that is why we need enthusiastic individuals, who are eager to learn and grow. We offer a range of development opportunities while encouraging your individuality and creativity: you are employed to make your mark.

Your new role:
You will be given responsibility for the current portfolio of clients primarily in the German / French / Italian / Spanish speaking markets (main language to be spoken fluently) in order to provide substantial revenue growth. You will be coordinating, directing and managing relations with said clients with the goal of strengthening and growing relationships. You will be the first point of contact for ParkVia's clients, ensuring that they always receive the best service possible: you will assess risk and quality of work done for clients and ensure an excellent service has been provided to encourage repeat business. You will manage a pipeline of cases and ensure agreed SLAs are met. You will be responsible for developing relationships with your portfolio of assigned clients to ensure their long-term retention.

You will support the deal process from relationship building and due diligence, all the way through post-contract signing integration: you will drive client engagement by performing a broad range of quantitative and qualitative analyses.
Successful partnerships are those which significantly increase not only the number of bookings, but also each booking average basket value, and, hopefully, ParkVia's brand awareness.

You will be based at our HQ in central Manchester and will occasionally travel to events and meet with clients.

In order to succeed in your new role you will need ...

... to have:

Recent experience in account management role(s)
Analytical mind: ability to analyse and research information.
Strategic thinking, time management and delivery planning
Excellent listening, negotiation and presentation skills
Good reporting skills on product performance, budget and forecasting activity
Proven ability to manage multiple projects at a time while paying strict attention to detail
Ability to lead projects that range in size, complexity and duration
Ability to communicate easily with people from all levels
Ability to explain complex information clearly and simply
Honest and trustworthy manner

... to be:

Fluent in any of the following languages German / French / Italian / Spanish . Any other languages will be a bonus.
Able to identify and grow opportunities and collaborate with internal teams to ensure growth / retention attainment
Able to forecast and track key account metrics
Good project manager
Good at building rapport and relationships with others
Accountable, responsible and independent
Proactive and idea driven
Able to work under pressure
Ready to roll up your sleeves
Motivated to get things done

Who you will work with:
You will be working closely with everyone here! There will be constant cooperation with other members of the business development team, to ensure, firstly, that new developments are achievable and, secondly, to obtain the customer service insights to fully understand customer needs, behaviours and opinion.
As this is a small team, you have fantastic opportunities to make a real impact, and to learn and grow further within the company

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