Trainee IT Assistant with Study Support

Recruiter
Reed
Location
Exeter, UK
Salary
Competitive
Posted
22 Jun 2019
Closes
28 Jun 2019
Ref
1172634884
Contract Type
Permanent
Hours
Full Time
Reed Technology are proud to be working in partnership with a well established Financial Services company with multiple sites across the South West, who are currently looking to recruit an additional member to their IT Team due to expansion.

The purpose of the role is to act as an Assistant to the IT Network Manager in offering all levels of IT help, support and maintenance to branch locations. You will be responsible for providing 1st line technical support and an efficient & effective administrative and front line customer service for the IT Department. Please note this is a trainee/entry level role which includes study support and day release to college.

Main Duties and responsibilities:
  • Performing and updating hardware and software maintenance duties.
  • Make improvements and required changes to a range of systems and processes to support the business;
  • Evaluate existing customer system hardware, and perform system upgrades, based on company requirements;
  • Install, integrate, customise, configure and test new systems and hardware;
  • Perform routine day to day hardware and software maintenance as assigned and assist in proper upkeep and utilisation of systems;
  • Supporting the delivery of new technological systems and processes, including facilitating training when appropriate.
  • Troubleshooting and correcting hardware/software computer and network problems.
  • Investigate, analyse, and resolve problems on computer systems;
  • Answer support queries via phone and email and maintain a high degree of service for all support queries;
  • Take ownership of user problems and be proactive when dealing with user issues;
  • Support users in the use of computer equipment by providing necessary training and advice;
  • Resolve configuration conflicts and errors;
  • Maintain a log of any software or hardware problems detected and document resolution;
  • Updating and maintaining the maintenance and operation of approximately 100 workstations and laptops.
  • Set up users in order to provide them with network and email facilities and to ensure time accuracy;
  • Analyse and resolve problems on computer applications and systems for staff across all other offices;
  • Provide a wide range of technical assistance to all members of staff;
  • Ensure that the entire company network including all workstations have the latest anti-virus software installed and updated with the latest virus alerts;
  • Ensuring all regular tasks are completed successfully.
  • Carry out daily backups and file restoration as required which will enable users to recover data files as required.

As this is an entry level role you are not expected to have any previous workplace experience, however previous IT qualifications at GCSE level would be an advantage, along with a keen personal interest in all things Tech and IT Support.

Skills Required:
  • Natural ability to problem solve and troubleshoot
  • Excellent communication skills in person and on the telephone
  • Ability to work well on own initiative and as well as part of a team.
  • Attainments GCSE or equivalent Mathematics, English and ITC

If you are looking for an entry level/1st Line Support role in the Exeter area, please do not delay, click 'apply now' to be an early applicant. Alternatively, you can contact me direct for further information -

Good luck! I am looking forward to hearing from you. Successful applicants will be contacted directly within 24 hours.

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