Concession Manager - Hayes Concession

Mamas & Papas
Hayes, UK
19 Jun 2019
27 Jun 2019
Contract Type
Full Time
About the Role

We've created a brand new concession and now we're looking for the ideal Concession Manager to help us drive our Sales Consultants and Supervisors to bring our new Mamas & Papas experience to our customers.

The role is based within our 1762sqft concession of Mamas & Papas in the Hayes area.

We are looking for our Concession Manager to be the ultimate brand ambassador and it's their job to lead the store team in delivering the very best customer experience, putting parents at ease and encouraging brand loyalty.

It's their responsibility to use commercial reports, local marketing knowledge and their awareness of current trends to make effective commercial decisions to achieve and exceed sales targets, driving ATV and UPT, working closely with Mamas & Papas Head Office and the 3rd Party Management Team.

We want our managers to maximise sales and find new and exciting ways to operate our concession, not only to protect but also drive profit. They will be responsible for recruiting new staff, as well as training and developing talented colleagues to help them achieve their goals and embody our brand's values.

About the Person

We are looking for someone who is already an established Retail, Store, Deputy, Concession, Assistant or Commercial Manager, ideally from a fashion, footwear, home, jewellery or department store background, with experience in driving excellent customer service.

We want a commercially savvy person who can interpret reports and use them to implement actions which drive sales performance. We love strong results and this will be a focus for you, without hindering your day-to-day operations.

We love vibrant, supportive, imaginative and warm personalities, and if you can combine that with an enthusiastic approach and an inspirational and engaging leadership style, then you might just be the person we're looking for.

About the company

We understand the challenges new parents face. That each new experience means juggling a variety of needs, from style and safety to comfort and price.

Founded and run by parents, we have first-hand experience of life with a little one.

So, we use our own insights and those of other parents to inform everything we create; making sure it's nothing but the best quality. Then it's all put through its paces at our on-site test lab in the heart of Yorkshire - the birthplace of Mamas & Papas.

We're here to make parenting easier. Because we get it.

About the Benefits and Training

You will be welcomed into the family with a robust induction plan. In addition to a competitive salary, benefits include:


You'll be entitled to up to 32 days holiday including bank holidays.


We'll make a minimum contribution of 3% to your pension, subject to the rules of auto enrolment.

Life Assurance

If the event of something unforeseeable, you'll be entitled to a minimum of 1x your basic salary.

Colleague Discount

Get 25% off Mamas & Papas' own-brand products and 10% off branded product, which can be passed onto family and friends.

Not only that, but you can enjoy up to 20% off at Liberty London.

If you're seeking a challenging and rewarding career in retail and would like to be part of a global multi-channelled family with ambitious plans for the future, then what are you waiting for? Apply now.

Please note this is a Mamas & Papas (Retail) Limited vacancy.

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