IT Support Technician

Monitor Ltd
Winnersh, UK
15 Jun 2019
27 Jun 2019
Contract Type
Full Time
IT Support Technician - Wokingham/Winnersh, Berkshire

Location: Wokingham / Winnersh


Monitor Ltd are seeking to recruit a bright and talented individual to join our growing team providing end-user technical support via email, telephone, remote desktop and on-site.

Our client base spans both corporate and education sectors. The successful candidate will be flexible and will work in the education sector of the business.

You will have at least one years' experience in a customer-facing technical support role, you will be customer service focused with excellent communication skills as well as a strong technical troubleshooting ability.

You will need a good understanding of Windows Operating systems and computer hardware terminology. You will also benefit from experience of MS Server operating systems, Active Directory, MS Outlook clients and MS Office.

Main duties:
  • Working both under own initiative and as part of a team to troubleshoot IT issues through a helpdesk system and directly with end users
  • Providing direct support to end users across a variety of platforms
  • Proactive server and desktop monitoring
  • Daily network monitoring
  • Daily backup monitoring
  • Server support and maintenance task management
  • Server OS and hardware installation
  • Hardware maintenance tasks
  • Travelling to client sites to perform on-site support

Essential skills, experience & understanding:
  • Excellent communication skills. Verbal and written.
  • Ability to prioritise support issues
  • Driving license and own transport
  • Windows 7/10
  • Active Directory
  • Microsoft Windows Server
  • IT security (firewalls, antivirusetc)
  • VMWare, Hyper-V and Virtualisation understanding.
  • Networking and TCP/IP understanding
  • Smartphone configuration experience (Apple/Android)

Desirable skills/experience:
  • Switch configuration/VLANs
  • Relevant IT qualification (MCSA/CCNA)
  • Linux
  • Microsoft Exchange 2013/2016
  • Mac OSX Experience
  • Understanding of web hosting & domain registration

This position is based within a school environment therefore the successful candidate will be subject to enhanced DBS clearance.

No agencies thank you

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