1st/2nd Line Support Analyst

Recruiter
Chapman Tate Associates
Location
Hemel Hempstead, UK
Salary
Competitive
Posted
18 Jun 2019
Closes
27 Jun 2019
Ref
1151964271
Contract Type
Permanent
Hours
Full Time
Role: 1st/2nd Line Support Analyst

Location: Hemel Hempstead

Chapman Tate are seeking a 1st/2nd Line Support Analyst for a fast-growing IT and Data Networking company. This is an excellent opportunity for an enthusiastic graduate looking to start their IT career.

Main Duties:
  • Responsible for working within the support team and escalating problems to the necessary engineers
  • First point of contact for support enquiries by phone, email and client portal
  • Logging details of faults in our ticketing system, diagnosing and resolving faults
  • Coordinating tests and troubleshooting with clients to resolve technical faults
  • Keeping clients well informed on progress of support tickets, by email and phone


Experience Required:
  • Customer service experience required - must have excellent communication skills.
  • Awareness of OSI Model
  • Awareness of Switching & Routing
  • Knowledge of ITIL aligned services
  • Good WAN/LAN experience
  • Must have a strong enthusiasm for IT and Data Networking

Benefits
  • Free Private medical and subsidised dental care
  • Life assurance (3 x salary)
  • Discounted gym membership
  • Regular company outings- go karting, top golf, go ape to name a few
  • Pension contribution- 6% company contribution
  • Uncapped Holiday Entitlement
  • Free internet connectivity
  • £50 Birthday Voucher
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme
  • Individual bonuses

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