Senior IT Support Analyst

Slough, UK
14 Jun 2019
26 Jun 2019
Contract Type
Full Time
Responsible to: IT Manager

Salary: £40-£45,000 per annum DOE

Hours of Work: 40 hours per week - on call cover including weekends is required and will be discussed at interview.

The role will be focused on supporting and improving the company infrastructure. This position would suit a strong generalist. Travel may be involved to countries outside Europe such as Oman and/or Ghana. Some travel may be organised at late notice.

Duties will include;

• Supporting two UK based offices and three overseas offices (travel will be required)

• Primary duties are to install, configure & support IT infrastructure including servers and networking equipment (e.g. SAN, NAS, switches and peripherals) to ensure systems are available to end users

• Planning and undertaking scheduled maintenance & security upgrades\updates\patches

• Manage Backups\DR via Symantec Backup Exec, Veeam and Symantec System Recovery, imaging software (egAcronis, Ghost)

• Troubleshoot, support & administer: -

• MS Windows Server 2008, 2012 & 2016

• MS Exchange 2013

• MS o365incOneDrive and S4B/Teams
• DHCP, DNS, TCP/IP addressing/subnet

• VMware

• McAfeeEPO and McAfee Endpoint security inc. encryption

• Active Directory and Group Policy

• Desktop PC's - MS Windows 7 and 10 and MAC OS

• PC's, laptops and printers (local/remote)

• MS Office 2010, 2013, 2016

• Microsoft Remote Desktop Services (RDS) support

• PABX & VoIP telephone system

• VLAN's

• VPN's

• Hotel bespoke systems (PMS, ePOS, Concept)
• MDM for Android/iOS
• wireless LAN troubleshooting

• voice/video communication systems

• IT implementation/migration projects

• Liaise with 3rd Party support companies/suppliers

• Create & maintain documentation

• Maintain the IT asset register and IT audit information

• On call/out of hours support

Desirable knowledge includes WatchGuard firewalls, AlienVault, Apple Mac Support.

Key Skills:

• Good role ambassador and able to maintain very good working relationships with key

• Fluent written and verbal English communication skills.

• Must be appropriately resourceful and a keen trouble-shooter.

• Professional attitude, good work ethic

• Ability to build and maintain working relationships
If you're interested in this position, please do apply with your most up to date CV.

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