IT Support Officer (Birmingham)

Your World Healthcare
Birmingham, UK
18 Jun 2019
26 Jun 2019
Contract Type
Full Time
Our client is looking for an experienced IT Support officer to assist in a busy healthcare setting.

Location: Birmingham

Job type: Temporary

Duration of the role: This is expected to be for 12 weeks potentially longer

Banding: 4

Pay Rate: £10.50 PAYE - £12.00 Umbrella

Duties include:
  • Provision of telephone support and advice to IT users to resolve queries/issues. This support encompasses both administration systems (Microsoft Office products and e-mail) and technical software (operating systems) this will include using remote tools such as VNC, RD
  • Provision of support to corporate systems and those maintained on behalf of the Trust.
  • Systems support will include database applications and web-based systems.
  • Responsible for timely logging and updates of reported faults to the central IT helpdesk system and maintenance of any associated manual records.
  • Ensure that the agreed escalation trigger points are monitored and adhered to in relation to IT helpdesk services.
  • Responsible for maintenance and updating of inventory and staff information on the central IT helpdesk system.
  • Provision of on-site IT support and completion of associated documentation to resolve faults when required.
  • Maintain up-to-date and comprehensive procedure notes for all functions associated with the Helpdesk and IT support and assist in streamlining processes where required

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