Senior Application Support Analyst

Reed Technology
Swindon, UK
16 Jun 2019
26 Jun 2019
Contract Type
Full Time
The primary objective of the role is to support 2nd and 3rd line support to the Service Desk on tickets relating to strategic applications.

Location: Swindon, Wiltshire
Salary: £30k - £37k per annum (depending on experience)
Benefits: Bonuses (personal & company perf based), Health & Life Insurance, Pension etc.
Duration: Permanent
Duties include:

* Able to resolve tickets on all systems
* Own process documents used to resolve tickets
* Handle escalations from more junior members
* Review incident logs to perform trend analysis
* Provides technical consultancy for configuration management work across the application estate
* Accountable for the application estate and making sure it is fit for purpose
* Provides technical consultancy to the Application Support team
* Continually seek enhancements and improvements to the core Application Support BAU processes and validate suggested improvements
* Document procedures for application performance monitoring
* Authors installation documents for core applications
* Provides appropriate status and other reports to specialists, users and managers
* Influences design and development of new and changed systems and services to optimize operational efficiency

Essential Requirements:
Expert knowledge of Enterprise Manager/SQL Server (including the ability to write advanced SQL queries)
* Understand the technical principles and concepts used around Application Architectures:
* MS Server
* IIS/Web Technologies
* Active Directory
* Messaging tools such as Biztalk
* MS Windows Operating Systems
* Excellent written and verbal communication skills
* Provide Support and guidance to junior or less experienced members of staff
* Ability to think and act proactively and analytically

* MS Access/Excel/Visual Basic / C# / Logi / PowerShell / Umbraco / SharePoint

Thank you for taking the time to read this advert. If you feel that you would match these skills then please do apply herein with your updated CV and I will aim to call successful candidates back within 24 hours.

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